Project Coordinator II

What this Job Entails: The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities: Gather and maintain project requirement lists.

Provides weekly project updates including action item updates.

Schedules and coordinates project reviews and follows up on assigned actions.

Effectively and accurately communicate status to the project team.

Maintains and monitors project plans, project schedules, work hours and expenditures.

Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

Takes part in organizing, attending and participating in stakeholder meetings.

Documents and follows up on important actions and decisions from meetings.

Collaborates with various regional teams responsible for project resources and ticket resolution.

Assists with daily monitoring of the ticketing system, reassigning tickets where required.

Produces regular reports as required.

Assists with identifying trends or recurring problems and escalates to management for resolution.

Assists with locating and defining new process improvement opportunities.

Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills: Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

Experience working with Microsoft Excel and Google Suite

Excellent Communication skills, both verbal and written

Previous experience with ticketing systems and/or project management system

Understanding of or previous experience in a technology driven environment

Proactive attitude and dependable

Excellent customer service skills

Ability to work both within a team and independently

Ability to multitask and prioritize workload

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range $21.27 - $33.58 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya

offers comprehensive

b

enefits to all Regular, Full-Time Employees,

including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through UHC

Nationwide Vision provided by UHC

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program provided by Goomi Group

Employee Assistance Program

Wellness Days 401k Plan

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law