Customer Success and Sales Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Full-Time Seasonal Position (Through Late November)

At Lawn Doctor, we help homeowners create healthier, better-looking lawns while delivering an exceptional customer experience. We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season.

This is a fast-paced role that requires strong communication, urgency, organization, and the ability to manage a high volume of customer interaction while maintaining professionalism and attention to detail.

This role combines customer service, customer retention, inbound sales, outbound follow-up, and operational communication responsibilities. Team members in this role actively help both new and existing customers understand service recommendations, solve lawn concerns, and move forward with the services that best fit their needs.

The responsibilities within this role will vary throughout the season based on business needs, customer demand, and seasonal service timing. Some periods of the season may require heavier outbound follow-up and customer communication efforts.

The ideal candidate enjoys helping people, solving problems, staying busy throughout the day, and working in a team-oriented environment where their work directly impacts customer satisfaction, retention, and company growth.

Responsibilities

• Answer inbound customer calls, texts, and emails
• Assist in converting inbound leads into customers
• Conduct outbound follow-up with customers and leads as needed throughout the season
• Help existing customers add services and improve lawn results
• Recommend services and programs based on customer lawn concerns and goals
• Support customer retention and help resolve customer concerns professionally and efficiently
• Process customer payments and update customer accounts
• Coordinate communication between customers, technicians, and office staff
• Support sales follow-up and administrative tasks
• Maintain accurate customer notes and account documentation
• Take ownership of customer communication, follow-through, and resolution
• Deliver a high level of professionalism and customer service throughout every interaction

What We’re Looking For

• Strong communication and multitasking skills
• Positive, professional, and team-oriented attitude
• Strong organization and attention to detail
• Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day
• Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone
• Strong work ethic and dependable attendance
• Comfortable learning software systems and office technology
• Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along
• Previous customer service, inside sales, office, or call handling experience preferred
• Lawn care knowledge is helpful but not required

Why Join Lawn Doctor?

Lawn Doctor has proudly served West Michigan homeowners for over 25 years and is known for delivering high-quality lawn care and exceptional customer service. We are a fast-paced, team-oriented company that values accountability, communication, growth, and doing the right thing for our customers.

This position is a great fit for someone who enjoys staying productive, communicating throughout the day, helping customers solve problems, and contributing to a team-focused environment.

Position Details

This is a full-time seasonal position expected to run through late November based on seasonal business needs. Performance and growth opportunities are available for team members who consistently demonstrate reliability, communication skills, accountability, and strong customer support.

Compensation: $18.00–$23.00/hour + Bonus Opportunities