Customer Service Associate Full-time

Marysville, 9315 State Ave, Marysville, Washington, United States of America. Position Customer Service Associate (Retail Operations) FLSA Status: Non-Exempt Reports to: Store Manager Pay Rate: $17.63 per hour Responsibilities Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on "hold" and checking bags and packages; model a high level of customer service. Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems. Operate POS system: handle cash, checks, and credit card transactions; close out cash drawer and balance all transactions. Monitor customer service levels at all cash registers and call for backup when needed. Maintain a "Lost and Found" log, ensuring items are entered correctly and valuables are tagged and stored in the vault. Maintain a clean work environment. Demonstrate safe work practices and report any potential hazards or accidents. Build and maintain internal and external customer satisfaction. Contribute to team effort by accomplishing related results as needed. Perform other duties as assigned. Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school graduate or equivalency (not required). Minimum 1 year retail/customer service experience. Ability to handle requests quickly and efficiently. Ability to work independently without direct supervision. Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams). Ability to learn new technology and software as related to the job. Physical Abilities While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control for handling objects with fingers; stand for long periods, frequently bend, kneel, reach, stoop, squat, push, and climb ladders; travel across a variety of surfaces (stairs, ramps, uneven terrain). The employee must be able to communicate effectively both verbally and in writing, including with those who have limited English skills, and maintain reliable attendance. Essential Mental/Sensory Abilities Problem solving. Communicating with the public. Verbal and written communication skills. Benefits Health plan including medical, dental, vision, and prescription coverage. 100% employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance for salaried employees. Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability. Flexible Spending Accounts (FSA) Plan. Roth and 403(b) retirement savings plan program. Paid vacation, holidays, and sick time. Paid time off for Jury Duty and Bereavement Leave. Employee referral bonus. Employee Assistance Program (EAP). Paid job training. EEO Statement Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination. #J-18808-Ljbffr Evergreen Goodwill