CSR-Default

Leading Education organization in Irvine is in need of a Temporary Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months or longer.

The role will provide information and assistance to federal student loan borrowers for our organization. Enhances student understanding of financial responsibilities, and rights and responsibilities of student loan borrowing. Ensures that all students have appropriate guidance to make informed loan repayment decisions. Acts as liaison between borrowers and loan servicers as appropriate to resolve loan repayment issues. Acts as liaison between borrowers and other school officials as appropriate (e.g., financial aid office, business office, etc.). Performs skip-tracing activities to locate non-responsive borrowers in repayment.

Responsibilities:

* Contact student loan borrowers to offer assistance with financial literacy concepts, loan repayment options and responsibilities. Serves as liaison between borrowers and loan servicers as appropriate to resolve loan repayment issues. Works with students and servicers to facilitate workable repayment options on federal student loans prior to default.

* Encourages student borrowers to make payments. Assists students with information on income based repayment options, loan consolidation, deferment, or forbearance. Direct students to appropriate resources such as repayment charts, NSLDS,


studentloans.gov


servicer, Department of Education websites and contact information, etc.

* Counsels borrowers on the difference between federal and private loans, ensuring student understanding of obligations to both.

* Communicates student status with other departments such as Career Services, Financial Aid, Business Administration, and Student Services. Serves as liaison between borrowers and other school officials as appropriate (e.g. financial aid office, business office, etc.) to resolve balance inquiries or other questions.

* Maintains accurate and appropriate records of student contacts and demographic information in CampusVue and other student databases and prepares and sends correspondence to borrowers entering repayment and those in delinquent statuses.

* Assists federal student loan borrowers and campus Student Financial Services staff with questions regarding loan default and rehabilitation. Provides exceptional customer service to students, borrowers, and colleagues at all times.

* Responds to inquiries from student borrowers and federal loan servicers regarding student loan repayment. Work collaboratively with loan servicers to ensure accuracy of student demographic, enrollment, and contact information.

* Performs other duties as assigned.

Required Qualifications:

* High School Diploma required; Associate degree from Accredited University or College preferred.

* Minimum two year of experience as a customer service representative or financial aid administrator required.

* Experience with MS Office, popular social networking sites, and the internet.

* This is an onsite position where you will work in our administrative office in Irvine daily.

Preferred Qualifications:

* 2+ years' experience as a financial aid administrator.

* 1+ years of collections experience.

* Bilingual English/Spanish.

Pay is $24.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.