Associate Transit Customer Service Specialist I/II

Associate Transit Customer Service Specialist I/II Job ID: 10927 Business Unit: MABSTOA Location: Long Island City, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Mar 18, 2025 Description Job Information Title: Associate Transit Customer Service Specialist I and II - Paratransit Authority: TA/OA Department: Paratransit Division/Unit: Contracts Management Reports To: Mgr. Paratransit Contracts Mgmt. Work Location: 33-00 Northern Blvd., Long Island City, NY Hours of Work: As required Contract Management / Paratransit Taxi Reimbursement Unit The candidate will research trips in the Adept Scheduling system to verify taxi authorizations; enter authorized taxi trips into the Taxi Reimbursements Database. The incumbent assists customers with taxi reimbursement inquiries and processes adjusted taxi reimbursement requests. The incumbent will verify that Taxi Reimbursement checks were issued through the BSC Portal. The incumbent will assist with Livonia record retention, i.e., the receiving, handling, coordinating, and manifesting of trips tickets and manifests. Prepare and submit weekly reports to the Business Service Center. Address customer inquiries related to Taxi Reimbursement in a timely and professional manner using specialized software. Assist the department manager with executive correspondence and administrative duties. Compensation Associate Transit Customer Service Specialist Level 1 TWU (OA) $64,104 - $82,824 Associate Transit Customer Service Specialist Level 2 TWU (OA) $72,164 - $93,600 Associate Transit Customer Service Specialist Level 1 DC37 (TA) $64,889 - $83,839 Associate Transit Customer Service Specialist Level 2 DC37 (TA) $85,223 - $106,184 Associate Transit Customer Service Specialist 2 - OP DC37 (TA) $72,132 - $93,562 NOTE: TA employees must be permanent in the Associate Transit Customer Service Specialist title in order to be considered or reachable on the Associate Transit Customer Service Specialist Series civil service list when established. Education & Experience A baccalaureate degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; or An associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity; or A four (4) year high school diploma or its educational equivalent and four (4) years of satisfactory, full-time experience in a customer service or public information capacity; or Education and/or related experience equivalent to 1, 2 or 3 above. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)