Collector/Premium Accounting Administrative Assistant

Collector/Premium Accounting Administrative Assistant

Buffalo, NY

Hybrid Work Schedule

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collector/Premium Accounting Administrative assistant to join our collaborative and dynamic Premium Accounting team in our Corporate Headquarters located in Buffalo, NY.

The Collector/Premium Accounting Administrative Assistant is responsible for providing crucial support in collecting funds by performing tasks such as maintaining client histories, managing accounts, processing payments, and communicating with customers and law firms. This role requires strong organizational, customer service, and computer skills, including proficiency with Microsoft Office and databases, to handle sensitive financial information and ensure accurate record-keeping for a company or municipality.


Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). Merchants was also granted the Ward's 50® designation as a top-performing property-casualty insurance company for four consecutive years (2021-2024) and has been granted the Ivans Spark Award for innovation (2024-2025). In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 2 full days per week in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Creating and maintaining client credit history files and managing accounts to ensure timely payments.
• Providing customer support, resolving issues, and conducting negotiations to collect outstanding debts.
• Documenting collection activities, creating reports, and maintaining accurate records using computer systems and databases.
• Communication-Handling telephone calls, email correspondence, and communication with law firms and other agencies regarding collections.
• Administrative Support- Performing administrative tasks such as batching, keying, filing for the premium payment processing function.
• Providing cash processing and billing support.
• Providing back-up for Premium Accounting Assistant and Analyst as necessary.

Qualifications & Skills:

• Qualified candidates will have an Associate's degree or equivalent work-related experience.
• 5 plus years collection experience.
• Proficiency in Microsoft Office Suite (especially Excel, Word, Access), databases, and data entry.
• Strong organizational, record-keeping, and attention-to-detail skills.
• Excellent verbal and written communication, along with customer service and negotiation abilities.
• The ability to remain calm and professional while handling sensitive financial information and dealing with customers.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $20.00 - $26.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Hybrid work schedule. Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Outstanding Collection bonus and company bonus programs.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.