Business Analyst

Sistema Technologies is a Texas-based IT staffing and IT delivery firm that has proudly served Texas state and local government agencies since 2002. As one of the top 10 Texas DIR ITSAC vendors, we specialize in providing highly qualified IT professionals and comprehensive, full-lifecycle technology delivery services. We offer competitive compensation and benefits, while making our consultants our highest priority by supporting their professional growth, career success, and overall well-being.
Sistema is looking for a Business Analyst with our government client based in Austin, TX for a 1 year position.

***This position may require onsite work at our client's site in Austin, TX.***
***Candidates local to Austin or willing to relocate are encouraged to apply. ***


The Business Analyst (BA) position at works on multiple projects that support the mission of improving outcomes for Texas students, with a focus on major system enhancements, rewrite efforts, and the agency's CRM project.
This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation.

Essential Functions:
Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis.
Requirements Writing & Visual Output: Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups. Uses standard templates and clear, concise natural language.
BA Best Practices & Mentorship: Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities.
Using TEA Tools Effectively: Utilizes TEA tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status.
CRM Project Support: Provides dedicated support for the implementation of the agency's CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual
Years
Experience Years
Experience
Needed Required/
Preferred Skills/Experience 8 Required Experience eliciting requirements from interviews with customers and creating well-written system requirements. 8 Required Experience with software development life cycles (SDLCs). 8 Required Business process re-engineering and software process flow improvement experience. 8 Required Experience developing user stories and use cases that conform to business analysis best practices. 8 Required Experience designing mockups and/or wireframes that conform to UX best practices. 8 Required Demonstrated strong communication, facilitation, writing, and organizational skills. 5 Required Documented work experience with the issue tracking software "Atlassian Jira". 3 Required Documented CRM domain expertise with a strong understanding of CRM workflows, data models, and user needs. 3 Required Documented work experience with the requirements management software "Modern Requirements" 3 Required Documented experience working with TEA or any federal, state, or local government agency. 3 Preferred Demonstrated experience administering, managing, and supporting help desk ticketing systems. 3 Preferred Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms 1 Preferred Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master).