Customer Service Representative

Customer Service Representative

Seasonal | Remote | $17/hour | With Path to Full-Time

Rigdon Inc.

Locations: Kansas City Metro | Denver Metro | Colorado Springs Metro | Dallas-Fort Worth Metro | Austin Metro | San Antonio Metro | Northwest Arkansas

About This Role

This is a seasonal position with the opportunity to transition to full-time based on performance. Rigdon Inc. is seeking a highly motivated, detail-oriented Customer Service Representative to join our growing team.

This is more than a phone-answering position. We are looking for someone who can think critically, solve problems, make sound decisions, document phone calls with next steps, and take ownership of their work from start to finish. The ideal candidate is dependable, organized, comfortable working in multiple systems, and able to identify and resolve issues rather than pass them to someone else.

Schedule & Compensation

$17.00 per hour

Shift windows between 8:00 AM 6:00 PM (new team members typically start on the 9:30 AM 6:00 PM shift)

Full-time hours (approximately 40 hours per week)

Minimum of one Saturday per month: 7:45 AM 3:00 PM

Seasonal position with strong potential for full-time conversion based on performance

Responsibilities

• Answer inbound customer calls and assist with service requests (minimum 8 - 10 calls per hour)
• Make outbound calls to existing clients for scheduling purposes and questions
• Schedule appointments accurately and efficiently
• Manage and work tickets (minimum 4060 tickets per day)
• Review invoices, notes, and customer records for accuracy
• Communicate professionally with customers and team members
• Navigate multiple software systems simultaneously
• Research issues, find solutions, and make informed decisions
• Support company goals through exceptional customer service and attention to detail

Qualifications

• Previous customer service or call center experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Comfortable learning new technology and software

Remote Work Requirements

• Reliable high-speed internet connection
• Dual-monitor setup required
• New laptop or desktop (i5 video processor, 16GB Ram, 512GB Hard Drive)
• Dedicated, distraction-free workspace suitable for professional business communications
• You must not be the primary caregiver for any dependent child, elderly parent, or otherwise during your scheduled shift. Arrangements must be in place prior to your start date.
• Workspace must be completely free of interruptions for the duration of your entire scheduled shift, without exception
• Webcam and microphone available and functional during working hours
• Availability to join Zoom, Google Meet, or similar video calls with little notice for coaching, training, troubleshooting, or performance discussions

Performance Expectations

• Average 810 calls per hour during assigned call times
• Work minimum 4060 tickets per day
• Meet scheduling and revenue performance goals
• Maintain accuracy, productivity, and quality standards
• Demonstrate reliability, accountability, and initiative

What We're Looking For

We are looking for people who take ownership of their work. If you have tickets left at the end of your shift, you see it through. If something needs to get done, you find a way. We are not looking for someone who watches the clock we are looking for someone who cares about the outcome.

This Role Is NOT a Good Fit If You...

• Prefer to escalate issues rather than solve them
• Need frequent reminders to stay on task
• Are looking for a strictly clock-in, clock-out position
• Cannot commit to being fully available and uninterrupted during your scheduled shift
• Are not prepared to meet and maintain the performance expectations listed above