Office Assistant

Job Description

Job Description

Lead your office team to success! As our Office Assistant, we will depend on you to coordinate general office activities, assist with billing and payroll, perform scheduling, maintain physical and electronic files, and support other departments as needed.

Enjoy Our Job Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• Pay On Demand     
• Bonus structure

What Will Our Office Manager Do?

Customer Service/Scheduling

• Ensure all communication is sent in a timely manner according to policy
• Answer and screen incoming phone calls in a pleasant, courteous manner
• Input client leads into home care software, and create and send client welcome packets and prospect information
• Schedule Caregivers for all shifts with clients
• Communicate with client's regarding their schedule

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
• Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.
• Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.

Payroll & Recruitment

• Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Complete caregiver and internal payroll according to schedule.
• Assist with billing and payroll functions to meet company deadlines.
• Review timesheets for any significant change in client status and indicate in the caregiver notes section and properly document the information
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks
• Verify complete caregiver information in the file after hiring
• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
• Complete other duties and responsibilities as assigned.

We Would Like Our Office Assistant to Have:

• Minimum of two years in an office managerial setting
• Ability to communicate pleasantly and effectively with callers and internal staff
• Experience with a variety of the field’s concepts, practices, and procedures including scheduling and hiring.
• Experience with Wellsky and other homecare management programs is preferred
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills

Why Work for Senior Helpers?

• Great Place to Work® Certified —91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy —We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers:

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.