Senior Manager - Timetable Schedules & Strategies

Description Job Title: Senior Manager, Timetable Schedules and Strategies Department: Service Planning MTA Agency: Long Island Rail Road Primary Location(s): Jamaica, NY Salary Range: $134,390 - $167,988 Regulated/Safety Sensitive: Non-DOT Regulated/Safety Sensitive Union Affiliation: Non-agreement Closing Date (if applicable): Until Filled Shift (if applicable): Title 55-a (yes or no): Not Applicable Other: Telework eligible

ABOUT THE AGENCY

Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.

JOB SUMMARY

This position is responsible to determine and produce the type and level of service which will operate on the LIRR consistent with system capacity and budgetary constraints. It must ensure that Service Guidelines such as frequency, customer comfort/demand are adhered to with scheduling that supports the highest level of OTP, while at the same time addressing track work maintenance, capital project work, seasonal or special events and marketing strategies. This position will direct and oversee the publication of employee and public timetable, oversee the input and editing of information into the Train Plan Scheduling System for downstream systems such as TIMACS, Solari and delay analysis systems. Prepare and present service initiatives to senior staff. Direct and oversee the continuing activities of supplemental bus service that supports train operations in the event of service disruptions and during planned programs, which may occur on a 24/7 basis. Direct the activities of the 24/7 ridership collection and analysis process in support of Federal mandates as well as for planning service. Review and approve all information for Public Affairs regarding service adjustments for publication. The range of this position's responsibilities demands active coordination with long-term service planning scenarios and concepts to ensure continuity of the day-to-day operations with future scheduling.

DUTIES AND RESPONSIBILITIES

Major Activities Determine optimal level of service which can be provided during track outages and special events coordinating with Engineering and DPM to support infrastructure projects and Public Affairs/Marketing for special events. End Results Expected Optimal level of service during outages with a minimal impact to customer. Maximum utilization of track time for Engineering/Capital Program. Service for special events in support of marketing goals and initiatives. Major Activities Identify customer service needs and direct timetable area in preparation of schedules to meet that demand. Balance plant capacity with competing operation and customer requirements End Results Expected Integrated schedule of daily operations. Schedules that are responsive to demands. Maximum utilization of plant. Major Activities Oversee all bus related activities in support of replacement or supplemental service for both planned and unplanned events and oversight of the bus provider contract. End Results Expected Bus service is provided for both planned and unplanned events in accordance with the existing contracts. Ensure that future contracts are amended as necessary to meet the needs and demands of the LIRR and its customers. Major Activities Direct the collection and analysis of ridership data by personnel from Service Planning as well as outside consultants for the purpose of maintaining high levels of service for both peak and off-peak markets. End Results Expected To provide the basis for all train driven ridership data as published in the annual Ridership Book, FTA monthly and annual reports, and special event reports. Major Activities Coordinate development of computer database systems proposing software modifications and enhancements to improve productivity within Service Planning and other departments. Ensure access and support to other database users. End Results Expected Identify and develop timetable schedules based on Interpretation of analysis. Use databases to improve/maximize productivity. Streamline production of timetable schedules through applying technology improvements. Major Activities Coordinate with Public Affairs and Marketing to ensure information flow to/from all concerned groups. Produce and distribute public timetables/program Information that is informative and easy for customer to use. End Results Expected Ensure fluid line of communication exists between Service Planning, Public Affairs and Marketing; timetables are easy to read and readily available. Major Activities Provide guidance and/or support to Command Center during emergencies and/or service disruptions providing operating expertise. End Results Expected Provide alternative service scheduling. Implementation of service recovery plan. Ensure compliance to policies Major Activities Select develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees. Review direct reports and approve performance appraisals. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. End Results Expected Ensure compliance to policies & procedures and a well trained staff. Major Activities Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Perform other assignments as requested by Senior Management End Results Expected Reduce number of employee and customer accidents. To ensure business needs of the department are met. Performs other duties as assigned Complies with all policies and standards May be required to work hours outside regular work hours, as applicable Observes the work performed by contractors, as applicable Reviews invoices and approves them if the work has contractual standards, as applicable Addresses performance issues with the contractor when possible, as applicable Escalates issues to other parties when needed, as applicable

KNOWLEDGE, SKILLS AND ABILITIES

Required: Progressively responsible related operations management or service planning management or demonstrated equivalent experience. Experience managing a staff and responsibility towards a section or department budget. Strong knowledge of railroad operations including train movement, crew & equipment manipulations. Qualified on LIRR Book of Rules. Excellent oral and written skills; strong, effective problem-solving and analytical skills. Experience and/or ability to demonstrate human relation skills to effectively interact with various other departments at all levels. Ability to direct multiple projects concurrently. Strong organizational, interpersonal and communication skills. Ability to communicate in presentational as well as confidential manner with various management levels within and outside LIRR. Proven effective analytical, statistical, decision making, judgment, and problem-solving skills. Must be available consistent with 24/7 operations. Proficiency in computer operations utilizing standard commercial software. Preferred: Familiarity with computer optimization, scheduling software systems and simulation/modeling software. Familiarity with desktop publishing production and printing techniques. Physical Characteristics qualification.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree in Arts/Sciences (BA/BS) in Business/Transportation/Engineering/Technology or related field. In lieu of the degree a minimum of an additional four years of experience may be considered. Minimum 7 years of related experience. The following is/are preferred: None

LICENSES AND CERTIFICATIONS

Required: None

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role. #J-18808-Ljbffr Metropolitan Transportation Authority (MTA)