Account Manager

Account Manager

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

As an Account Manager at Arthur J. Gallagher, you will manage and nurture client relationships and ensure the delivery of exceptional insurance and risk management services. You will act as the primary liaison between clients and our internal teams, ensuring that client needs are met with tailored solutions that align with their business objectives.

Client Relationship Management:

• Develop and maintain strong, long-term relationships with clients.
• Lead a diverse portfolio of clients across IFP and Medicare.
• Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Serve as the main point of contact for client inquiries and service requests.
• Conduct regular meetings with clients to review their insurance programs and address any concerns.
• Conduct individual enrollments from referrals and assist clients as needed.

Account Management:

• Oversee the management of client accounts, ensuring all services are delivered in a timely and efficient manner.
• Coordinate with internal teams, including sales, marketing, finance and operations to ensure campaign rollout and comprehensive service delivery.
• Prepare and present detailed reports on account performance and service delivery metrics.
• Identify opportunities for account growth and new business within existing accounts.
• Work closely with clients to understand their needs and propose appropriate solutions.

Project Management:

• Analyze client needs and develop customized solutions.
• Oversee client projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
• Stay informed about industry trends, regulatory changes, and emerging risks to provide clients with informed advice.
• Organize and plan the enrollment process for client accounts.
• Schedule and conduct regular client meetings, including presentations and business reviews.
• Address and resolve client issues and concerns promptly and effectively.
• Advocate for clients within the organization to ensure their needs are prioritized.

Business Development:

• Identify opportunities for upselling or cross-selling additional products and services to existing clients.
• Support new business development initiatives by participating in client presentations and proposal development.

About You:

• Required: Bachelor's degree and 3 years related experience OR High School Diploma/GED and 8 years related experience required.
• Preferred: Must obtain Life & Health License within the first 90 days of employment, if not already licensed.
• Client-focused, proactive problem solver, ability to work independently and collaboratively.
• Familiarity with industry regulations and compliance requirements.
• Comprehensive understanding of insurance products and risk management strategies.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Analytical skills to assess client needs and develop appropriate solutions.
• Professional designations such as CPCU, ARM, or CIC are preferred.

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)