Business Analyst

Role Description

The Business Analyst is responsible for gathering, reviewing, analyzing, and evaluating business and system needs to support project and organizational objectives. This role partners with stakeholders to define requirements, scope, and success criteria while translating business needs into clear, actionable documentation for project and technical teams. The Business Analyst also contributes to process improvement initiatives by analyzing data, evaluating existing workflows, and recommending enhancements that improve efficiency, effectiveness, and business outcomes.

Key Responsibilities

• Requirements Elicitation & Analysis: Elicit, analyze, validate, and document business needs from stakeholders, customers, and end users using interviews, workshops, surveys, and other techniques.
• Stakeholder Collaboration: Partner with project sponsors and stakeholders to define project vision, scope, priorities, and success criteria.
• Requirements Documentation: Develop clear and concise requirements artifacts, including business requirements, functional requirements, user stories, and specifications using standard templates.
• Scope & Impact Definition: Identify and establish requirement scope and parameters to define project impact, expected outcomes, and measurement metrics.
• Requirements Prioritization: Facilitate prioritization of requirements with stakeholders and project teams to support effective solution delivery.
• Process Analysis & Improvement: Evaluate existing business processes, identify gaps or inefficiencies, and propose improvements or optimization strategies.
• Process Modeling: Create process maps, workflows, diagrams, and models to provide clear guidance to developers and project teams.
• Solution Translation: Translate conceptual business requirements into functional requirements that are understandable to technical teams.
• Quality Assurance Support: Participate in solution testing and quality assurance activities to ensure features and functionality meet documented requirements.
• Requirements Validation: Analyze requirements for completeness, consistency, feasibility, and alignment with organizational standards.
• Continuous Improvement: Contribute to the enhancement of requirements-gathering practices, templates, and methodologies to improve delivery effectiveness.

Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field
• Minimum of three (3) years of experience in business analysis, process improvement, or business process engineering
• Business Analyst certification preferred
• Strong analytical and conceptual thinking skills with the ability to solve complex problems
• Proven ability to influence stakeholders and collaborate closely to determine effective solutions
• Excellent documentation skills, including creation of requirements, process maps, and user stories
• Experience preparing detailed reports and delivering presentations to diverse audiences
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong planning, organizational, and time-management skills with a record of meeting commitments
• Experience supporting or leading successful projects in a cross-functional environment

Benefits

• Highly competitive pay rate based on relevant work experience.
• Compensation for travel and mileage.
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Salary Range

The expected pay range for this position is $85,000 to $100,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.