Customer Success Specialist

Job Description

Customer Success Specialist

The Catalyst Corporation | Oak Brook, IL

Full-Time | Paid Training | W-2 Position | In-Person

The Catalyst Corporation is hiring a motivated, customer-focused Customer Success Specialist to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, building strong customer relationships, and contributing to a positive customer experience.

As a Customer Success Specialist, you'll work directly with customers in a face-to-face environment , helping answer questions, provide information about client products and services, and ensure each interaction is professional and helpful. You'll also work closely with the team to support customer acquisition, satisfaction, and retention.

What You'll Do

• Engage with customers through professional, face-to-face interactions
• Provide information about client products, services, and current promotions
• Answer customer questions and help identify appropriate options based on their needs
• Assist with customer acquisition and enrollment when applicable
• Build positive relationships that encourage customer satisfaction and brand loyalty
• Track customer interactions and maintain accurate information
• Work alongside team members to meet customer service and performance goals
• Participate in ongoing training and professional development

What We're Looking For

• Strong communication and interpersonal skills
• Customer-focused and comfortable working directly with the public
• Positive, professional, and goal-oriented attitude
• Strong problem-solving and organizational skills
• Ability to work effectively both independently and as part of a team
• Previous customer service, retail, sales, or client-facing experience is helpful but not required
• Full-time availability

What We Offer

• Paid training
• W-2 employment
• Ongoing coaching and mentorship
• Supportive, team-oriented work environment
• Opportunities for professional growth and advancement
• This is a full-time, in-person customer-facing position in the Oak Brook, IL area.