Service Technician

Job Description

Job Description

Job Title: Service Technician – Commercial Plumbing
Location: San Francisco, CA
Job Type: Full Time
Reports To: Service Manager / Operations Manager

Job Summary:

We are seeking a reliable and skilled Service Technician to join our commercial plumbing team. The ideal candidate will have hands-on experience in servicing, troubleshooting, and repairing plumbing systems in commercial buildings. This role requires a focus on customer service, technical expertise, and the ability to work independently to resolve plumbing issues in a timely and efficient manner.

Key Responsibilities:

• Perform service calls, troubleshooting, and repairs of plumbing systems in commercial buildings (e.g., offices, schools, hospitals, industrial facilities).

• Diagnose plumbing issues such as leaks, clogs, broken pipes, malfunctioning fixtures, water heater failures, and more.

• Install, maintain, and replace plumbing equipment, including water heaters, faucets, toilets, backflow prevention devices, and pipe systems.

• Read and interpret blueprints, plumbing diagrams, and specifications to determine the best course of action for repairs or installations.

• Ensure that plumbing installations and repairs meet local, state, and national plumbing codes.

• Provide cost estimates to customers for necessary repairs or installations and discuss the best solutions.

• Provide exceptional customer service, educating clients on proper plumbing maintenance and usage.

• Maintain accurate service records, documenting work performed, materials used, and time spent.

• Communicate with the service manager to report on job status, challenges, and recommendations.

• Manage and organize tools and materials to ensure efficiency on the job site.

• Ensure that all jobs are completed with safety in mind and in compliance with company safety standards.

Qualifications:

• Valid Journeyman Plumber License (California) or equivalent certification.

• 3+ years of experience as a service plumber or plumbing technician, specifically in commercial settings.

• Strong knowledge of plumbing systems, codes, and regulations.

• Ability to diagnose complex plumbing issues and develop effective solutions.

• Excellent problem-solving skills and a proactive approach to resolving plumbing issues.

• Strong customer service skills, with the ability to interact professionally with clients and contractors.

• Clean driving record and valid driver’s license (must be able to travel to various job sites).

• Strong communication skills, both verbal and written.

• Ability to work independently and in a team environment.

• OSHA 10 or 30 certification is a plus.

Work Environment:

• Service calls at commercial job sites, including offices, retail buildings, schools, hospitals, and industrial properties.

• Must be able to lift, carry, and move tools and equipment (up to 50 lbs).

• Work in varied conditions (indoor and outdoor environments, occasional confined spaces, heights, etc.).

• Flexibility to work evenings and weekends when required, based on customer needs.

Compensation & Benefits:

• Competitive base hourly wage with performance incentives.

• Health, dental, and vision insurance after 90 days

• Sick Time

• 401(k) retirement plan with company match after 2 yrs

• Company-provided vehicle, tools, and equipment.

• Training and career advancement opportunities.

• Uniforms provided.