Shift Lead

Benefits: Health insurance Paid time off Bonus based on performance Employee discounts Nothing Bundt Cakes Brentwood, TN is currently hiring a Front of House Shift Lead. We're looking for smiling, friendly and super positive employees to bring joy to guests with cake! The Shift Lead works alongside the Bakery Manager and team members to drive sales and profitability, execute day‑to‑day responsibilities and ensure that all aspects of the bakery operation comply with NbC standards. Perks include: Perfect hours for a balanced work schedule. Employee Discounts on Bundt Cake and Retail Casual Uniform Fun and joyful environment Shift leads will typically be scheduled 30-40 hours per week Monday-Sunday with at least two opening and closing shifts per week. Shift times may vary but typically the hours are morning (8:30am‑4pm), midday (10am‑4pm or 11am‑5pm), evening (1:30pm‑7pm). Bakery hours are Monday‑Saturday: 9am‑7pm, Sunday: 10am‑4pm. Nothing Bundt Cakes Core Values: Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Accountabilities/Duties: Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment. Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. Supports the Bakery Manager in training team members, directing daily work responsibilities, and providing performance feedback and coaching. Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures. Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering and sales. Co-manages special‑order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. Co-facilitates the opening and closing of the bakery, including cash‑drawer balancing and bank deposits. Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand‑building events. Maintains hands‑on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate. Education, Certifications and Work Experience Requirements: Applicants must be 18 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy #J-18808-Ljbffr