Billing Specialist

Department: Finance, Technology and Operations Key Responsibilities Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers. Conduct quality assurance checks across all billing cycles to ensure completeness and consistency. Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness. Identify and document billing variances or recurring issues and elevate to the Billing Operations Supervisor or Analyst for resolution. Partner with cross‑functional teams to resolve discrepancies impacting invoice accuracy or timing. Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes. Support end‑to‑end testing and validation during system updates, migrations, or new product introductions. Participate in process improvement efforts to enhance billing efficiency and data integrity. Provide support to internal stakeholders or customers regarding billing‑related questions and corrections. Physical Demands & Work Conditions Primarily office‑based with extensive use of computer and standard office equipment. May require extended periods of sitting and data entry. Minimal physical requirements (e.g., ability to lift up to 10 lbs). Occasional extended hours or weekend work during billing close or cycle validations. Travel up to 5% may be required for training or team collaboration. Qualifications Associate degree in Accounting, Finance, or Business Administration, or equivalent experience. 1–3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred). Bonus Points Experience with SAP BRIM or other large‑scale billing platforms. Knowledge of telecommunications billing cycles and quality control practices. Exposure to process automation or data analytics tools. Benefits We offer competitive compensation and comprehensive benefits. Our benefit program includes medical, dental, vision, and life insurance; an employee assistance program; a 401(k) plan with company match and a host of voluntary benefits. Inclusion and Belonging We aspire to contemporary ways of working and prioritize hiring talent in the Charlotte area whenever possible. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/Veteran. If you require reasonable accommodation to complete a job application or otherwise participate in the hiring process, please contact View email address on click.appcast.io to initiate the accommodations process. #J-18808-Ljbffr