Information Technology Support Specialist

Job Description

Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day to day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.

Language/Communication Skills: Fluent in Mandarin mandatory

Required Education and Experience:

• Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.
• Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Perform duties and day-to-day operations and shifts may including evening and night hours.
• On-call duties may be assigned for incident response outside of scheduled shifts.
• Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
• Follow operational procedure to conduct regular health checks and reports.
• Work with internal teams to resolve recurring technical issues and improve operational workflows.
• Maintain and update standard operating procedures and system runbooks.
• Support patching, change management, and scheduled maintenance activities.
• Assist with disaster recovery tests and business continuity planning exercises.
• Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
• Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
• Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
• Familiarity with ITIL practices for incident, problem, and change management.
• Basic understanding of Windows/Linux servers, networking concepts,
• Strong analytical, troubleshooting, and communication skills.