Payment Specialist

ACH Specialist (in-office) - Phoenix, AZ or Midvale, UT Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities. ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great. We are currently accepting applications for a ACH Specialist to join our team. In this role, you will play a critical part in ensuring the accurate and compliant processing of ACH transaction. The work schedule will be on-site Monday-Friday 9:00 am-5:30 pm MDT in Midvale, UT or Phoenix, AZ. Key Responsibilities: Process ACH transactions in accordance with regulatory requirements and internal policies. Handle daily ACH origination tasks, including client file processing, returns, reversals, rejects, death notifications, and reclamations. Conduct OFAC verifications and manage exception items. Set up and maintain ACH contracts for origination clients. Review daily reports, perform reconciliations, and complete data entry tasks. Develop a working knowledge of Federal Regulation E, OFAC guidelines, and NACHA Operating Rules. Prioritize and manage workflow to ensure operational efficiency. Troubleshoot and resolve customer and internal partner issues. Conduct transactional research and assist with technical problem-solving. Deliver outstanding customer service and support. Perform additional duties as assigned. Qualifications: Requires High School diploma or equivalent and some experience with accounting, balancing, banking and electronic payment processing, ACH systems or other directly related experience. A combination of education and experience may meet job requirements. Strong research, communication, and customer service skills. Ability to meet deadlines and resolve issues with guidance. Proficiency in PC applications; knowledge of ACH systems is a plus. Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire Employee Ambassador preferred banking product Pay (depending on experience): $18.00-$23.00 This position will be open until filled. All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact. Click here to view applicable Federal, State and/or local employment law posters. Create and manage profiles for future opportunities. National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC #J-18808-Ljbffr