Customer Success Representative

Motivated and entry-level, the full-time remote Customer Success Representative will manage customer relationships, promote product adoption, and address client inquiries while ensuring maximum lifetime value for Smarsh. Key responsibilities Respond to inbound customer calls and resolve service problems by identifying issues and providing effective solutions Analyze customer contracts and billing-related issues to determine necessary actions and ensure client satisfaction Track customer interactions in Salesforce, accurately logging outcomes and collaborating with internal teams on escalated issues Required qualifications 1+ years' experience in customer success or inside sales, preferably in the financial or highly regulated industry Self-motivated with a proven ability to meet goals and deadlines under pressure Excellent written and verbal English communication skills, along with strong listening and influencing abilities Demonstrated ability to work independently and collaboratively in a team environment Experience using Salesforce or equivalent CRM solution is a plus