Tech Lead
Keylent Inc
Tech Lead
Skilled and certified Epic Ambulatory Analysts to continue growing our talent network. Selected Consultants will assist our customers with the build and support of their Epic systems. Duties include:
- Addressing support requests involving general Epic analysis and support as well as some complex issues in respect to workflows and features, functions, and configuration of the Epic build.
- Demonstrating willingness to be a team player and apply application implementation best practices.
- Providing Epic application support (work tickets, service/change request, routine maintenance), while the client focuses on important initiatives.
- Documentation of responsibilities, How To's and any requirements of your specific role on this project is expected. Initial document will be created during the knowledge transfer period and maintained through the life of the engagement.
Positions are remote, but Knowledge Transfer may occur onsite or remotely.
Qualifications:
- Must have strong Epic build and optimization experience, with current Epic certifications in multiple modules.
- We are specifically seeking Analysts with certification(s) & experience in Ambulatory, CareEverywhere, EpicCare Link, Haiku/Canto, Healthy Planet, Meaningful Use, MyChart, Wisdom, and PT/OT/Speech/Ortho/Pod.
- Excellent communication and customer service skills are required.
- Experience with entry and resolution of incident tickets, as well as support for upgrades and service requests.
Vacancy posted 1 day ago
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