Senior Operational Efficiency Partner

Role Description

This role will initially focus on supporting the Research Institute's enterprise eResearch Modernization (eRM) program, one of the organization's highest-priority strategic transformation initiatives. As organizational priorities evolve, the position will continue supporting change management activities across other strategic initiatives and operational priorities.

The Senior Operational Efficiency Partner is an internal consultant providing project management and business process improvement services. This role:

• Manages a broad body of highly complex initiatives and requires the ability to adapt their style based upon the needs of the audience.
• Follows a structured, project management approach.
• Exhibits advanced skill in planning, management, organization and communication.
• Independently negotiates critical and controversial issues with leaders and project teams for the successful management and on-time delivery of programs and projects.
• Demonstrates specialized expertise in the body of knowledge, methods, and skills related to program development and process improvement.
• Demonstrates creativity, foresight, and mature judgment in project work.
• Trains and mentors less experienced team members.

What you will do

Program & Project Management

• Manages large scale, highly complex projects as well as the scope and timelines to ensure a successful outcome.
• Communicates relevant project plans and alternatives, including issue and risk analyses and mitigation strategies to project stakeholders.
• Develops and monitors project budget and work plans and prepares written documentation in support of planned projects.
• Works collaboratively with leaders to estimate project resources.

Improvement

• Exhibits creativity and advanced technical skill to promote organizational transformation by advising on the planning and execution of business process improvement efforts throughout the organization.
• Applies the organizational appropriate framework for managing improvement projects.
• Leads collaboratively with clinical, administrative and operational leaders to implement improvements in complex environments and workstreams and uses data to drive fact-based decision making.
• Leads end-to-end clinical operations process modeling to support documentation of interrelated systems, structures, personnel and processes.
• Works with teams to achieve measurable outcomes.

Thought Partnership & Business Consulting

• Learns what matters to stakeholders and integrates their perspectives.
• Demonstrates an understanding of different types of organizational problems and can identify and apply appropriate methods.
• Uses a range of methods to repeatedly communicate the vision to the people/area it impacts and adopt the change(s).
• Conducts just in time training to support leaders in understanding and leading the responsible change.
• Uses data to show how priorities create initial and sustained value for the organization.

Change Management

• Assesses human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
• Leads a compelling vision for change and the greater good that will be accomplished.
• Strategizes with team members to determine activities or interventions to create change in a human system.
• Effectively engages employees in an open dialogue and other activities to address resistance and build commitment to change.
• Develops communication strategies to support change.
• Engages influential resisters as partners in shaping the change to help drive its robust integration.

Facilitation

• Effectively builds and facilitates project teams with clearly defined roles and responsibilities.
• Builds effective sponsorship and process ownership (Accountability).
• Manages dysfunctional team behaviors when observed.
• Creates safe, accessible forums for people to learn about and discuss changes with leaders.
• Communicates comfortably to diverse audiences; adjusts style and messages to their needs; exhibits active and strategic voice with senior/executive-level leaders.
• Conducts just in time training to support leaders in understanding and leading the responsible change.
• Demonstrates solid facilitation, influence and collaboration skills.

Building Organizational Capability

• Plans, coordinates, and provides formal and just in time training on project and program management.
• Demonstrates understanding of adult learning principles.
• Provides coaching and consultation on the use of a standardized approach to improvement work.

Qualifications

• Bachelor's Degree Required
• Master's Degree Preferred

Requirements

• At least seven (7) years relevant experience Required
• At least three (3) years in Process/Quality improvement, consulting, leadership role with a focus on healthcare or relevant clinical domain Required
• Healthcare, process reengineering, quality improvement, project/portfolio management, business process improvement, consulting Preferred

Skills and Abilities

• Demonstrated leadership experience managing cross-functional work teams with no direct reporting relationship.
• Proficiency using Microsoft Word, Excel, PowerPoint and Visio.
• Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control.
• Ability to work independently and take initiative when necessary.
• Ability to work under stress and meet deadlines.
• Strong interpersonal skills, excellent verbal and written communications skills are required for the successful management of this function.
• Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes.
• Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment.

Licenses and Certifications

• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - Preferred
• Certified Manager of Quality (CQM) - American Society for Quality (ASQ) - Preferred
• Project Management Certification (PMP) - Project Management Institute (PMI) - Preferred

Benefits

• To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.
• As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.
• EEO / VEVRAA Federal Contractor
• Tobacco Statement
• SALARY RANGE: $107,200.00 - $142,100.00 Annually