Youth Crisis Counselor

Office of Mental Health Core Service

YOUTH CRISIS RESPONSE COUNSELOR

Classification: Full-time (40 Hours), exempt Reports to: Youth Program Supervisor Work Location: 100% In-Person

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County. HCR employees are employed through the Office on Mental Health/Core Service Agency of Harford County, Inc. (OMH/CSA). The Youth Crisis Counselor shall minimally have a graduate degree in Social Work, Mental Health Counseling, Psychology, or a related field with preference given to those with licensure of LMSW or LGPC equivalent or greater. All direct care workers are cross trained to provide multiple types of crisis response as part of HCR's mission to make timely and effective crisis care available and accessible to the community.

Requires a valid driver's license and the ability to operate agency vehicles as a condition of employment.

Major Duties and Responsibilities:

Provides crisis interventions to clients experiencing mental or behavioral distress to deescalate situations. Priority of intervention response is given to clients in crisis ages 0-21.
Provides in person, community based, crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort
Answers hotline calls and provides phone counseling services
Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record
Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed
Establishes routines and procedures for daily client follow-up
Interviews clients, reviews records, conducts assessments, and confers with community providers to evaluate the mental or physical condition of clients or patients
Collaborates with community providers to plan and coordinate treatment
Refers clients to community resources for housing and treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy
Educates clients about mental health, substance use, and available community resources
Monitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goals
Assists clients in adhering to treatment plans by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed
Completes assigned training
Contributes to a culture of "yes" and "no wrong door" at Harford Crisis Response
Assists with daily office upkeep tasks with the team
Follows guidelines and protocols established in the Program Handbook and Agency policies
Provides afterhours coverage, as assigned
Is available to work evenings and weekends, as assigned
Provides training internally and externally on best practices in youth crisis response services
Provides outreach and support internally and externally related to youth crisis and behavioral health care
Assists in tracking and reporting data associated with positional grant funding
Adheres to privacy standards including professional guidelines, HIPAA, and limits to confidentiality (i.e., mandated reporting).
Participates in at least biweekly supervision
Provides Holiday coverage, as assigned
Performs other duties as assigned

Performance Standards

Demonstrates outstanding interpersonal skills
Ensures timely and accurate resource referrals, case follow-up, and documentation
Demonstrates knowledge of community relationships with agency and externally
Demonstrates excellent verbal and written communication skills
Demonstrates ability to resolve problems and to work collaboratively as part of a team
Demonstrates knowledge related to crisis response and youth behavioral health needs and care

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
The ability to wear personal protective equipment in accordance with agency COVID-19 Policies and Procedures

There are potential risks to crisis response work including but not limited to:

Entry into environments with poor sanitation standards
Entry into environments with insect or rodent infestations
Exposure to people displaying volatile, unpredictable, or aggressive behavior, and/or to highly charged emotional situations
Exposure to weather conditions including snow, rain, and heat
Exposure to persons with infectious diseases

Employee Benefits:

Health Insurance
Life Insurance
Disability Insurance
Paid Time Off
403b Retirement Plan
Employee Assistance Program
Employee Discount Program
Clinical Licensure Reimbursement Program

3pm-11pm

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Vacancy posted 4 days ago

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