Flight Coordinator and Customer Service Representative

Xtrordinair Aircraft Management

Job Description
Job Description
Job Summary:
Our Flight Coordinators and Customer Service Representatives are responsible for coordinating flight schedules, providing excellent customer service, and planning detail-oriented operational logistics. This position plays a critical role in supporting safe, efficient, and customer-focused flight operations.

Responsibilities:
Coordinate daily flight scheduling and operational logistics
Monitor flights, weather, NOTAMs, and aircraft status
Communicate with flight crews, maintenance, FBOs, and clients
Arrange catering, airlines, hotels, and ground transportation
Maintain accurate operational records and trip documentation, including itineraries and trip sheets
Provide exceptional support in a fast-paced aviation environment
Stocking and interior cleaning of aircraft
Other duties as assigned

Requirements:
College/technical degree required (does not have to be related)
Previous customer service experience, excellent communication and problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Availability to work flexible schedules, including weekends and holidays as needed
Prior Part 91/135 dispatch or aviation operations experience

Preferred Qualifications
Experience and proficiency with Schedaero/Avinode/Microsoft 365
Knowledge of FAA regulations, weather systems, and flight planning tools

What We Offer:
Competitive pay
Opportunities for growth within the company
Professional and team-oriented work environment
Health, dental, and vision insurance
401K (coming soon)
Paid Time Off & Potential for Bonuses

If you are passionate about aviation and thrive in a fast-moving operational environment, we would love to hear from you. X trordinair is a small, family-owned and operated company. We are looking for servant leaders who want to come in and help us build the best flight operating department in the world. Random drug screenings are required.
Habakuk 2:3

Vacancy posted 1 day ago

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