Service Administrator

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. Job Description The Service Administrator at Fire Safety and Protection reports to the Service & Inspection Manager and is responsible for scheduling technicians on local jobs. Service and inspection scheduling has complexities as these jobs can vary in time, location, number of technicians required, and certifications required. The best schedulers at FSP have an excellent logistical sense and strong computer and communication skills. Responsibilities Schedule and coordinate service calls, inspections, and repairs for fire alarm, sprinkler, and life safety systems. Communicate with customers to confirm service appointments and provide updates. Dispatch and schedule service technicians, ensuring efficient use of resources. Track and monitor service orders from initiation to completion. Maintain accurate records of service activities, customer interactions, and billing. Assist with customer inquiries, including troubleshooting and issue resolution. Support compliance by ensuring all inspections and repairs are completed on time and documented appropriately. Provide administrative support, including data entry, generating reports, and managing customer records. Assist with invoicing, purchase orders, and inventory tracking as needed. Coordinate with the service team to ensure parts, equipment, and materials are available for scheduled jobs. Handle inbound calls and emails related to service scheduling and customer inquiries. Collaborate with sales and management teams to improve service delivery. Manage inventory of spare parts and materials for service jobs. Qualifications Previous experience in scheduling, dispatching, administrative work or customer service (experience in life safety industry preferred). Strong organizational and time-management skills. Excellent communication skills, both verbal and written. Proficient in using scheduling software, CRM systems, and Microsoft Office. Ability to multitask and thrive in a fast-paced environment. Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required). Problem-solving mindset with attention to detail. Physical Requirements Mobility: Ability to sit at a desk for prolonged periods of time and work at a computer. Lifting: Must be able to lift 15 pounds at times. Travel: Must be able to travel if needed. Benefits Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees: Company Paid Benefits Life/AD&D Long Term Disability Employee Assistance Program Paid Time Off (PTO) 7 Paid Holidays, and 1 floating holiday (employee choice) Paid jury duty and bereavement leave Voluntary Health Benefits Medical, Dental, Vision Voluntary Life/AD&D Voluntary Short-Term Disability Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness Legal Services HSA / Health Care and Dependent Care FSA Plans Why FSP? Supportive Culture: We value our employees and provide ongoing training. Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives. Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles. Client-Centered: We serve commercial property owners and facility managers with dedication and care. Rapid Growth: Join us as we expand and invest in new markets. Professional Development FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification. Health & Safety The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment. FSP Equal Opportunity Employer Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Privacy Notice We are committed to protecting the privacy and security of your personal information throughout the recruitment process. Information collected as part of your application will be used solely for employment-related purposes and handled in accordance with applicable privacy and data protection laws. If you choose to apply using a quick-apply feature, we may use automated technology to help complete and submit your application using the information you provide. This technology is used solely to facilitate the application process and does not evaluate candidates, rank applicants, or make hiring decisions. Your information is not used to train AI models and is retained only as necessary to support the application process. Drug-Free Workplace & Federal Compliance Notice As a federal government contractor operating in safety-sensitive construction environments, Fire Safety and Protection is legally mandated to maintain a drug-free workplace in strict accordance with federal law. Under the Drug-Free Workplace Act and FAR 52.226-7, all controlled substances prohibited by federal statute—including marijuana/THC—are strictly forbidden within our operations. Applicants who receive a conditional offer of employment must successfully pass a pre-employment drug screen. Because federal regulations override state-level recreational marijuana laws, testing positive for marijuana/THC will result in the immediate revocation of a conditional job offer, regardless of local legalization or off-duty state protections. #J-18808-Ljbffr Fire Safety and Protection