Service Administrator

Job Description

Job Description

Embark on a rewarding career with Fire Safety and Protection (FSP)! 

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. 

Learn more here.

Apply today and become part of a company where your skills and dedication are valued.

Job Description

The Service Administrator at Fire Safety and Protection reports to the Service & Inspection Manager and is responsible for scheduling technicians on local jobs. Service and inspection scheduling has complexities as these jobs can vary in time, location, number of technicians required, and certifications required. The best schedulers at FSP have an excellent logistical sense and strong computer and communication skills.

Responsibilities:

• Schedule and coordinate service calls, inspections, and repairs for fire alarm, sprinkler, and life safety systems.
• Communicate with customers to confirm service appointments and provide updates.
• Dispatch and schedule service technicians, ensuring efficient use of resources.
• Track and monitor service orders from initiation to completion.
• Maintain accurate records of service activities, customer interactions, and billing.
• Assist with customer inquiries, including troubleshooting and issue resolution.
• Support compliance by ensuring all inspections and repairs are completed on time and documented appropriately.
• Provide administrative support, including data entry, generating reports, and managing customer records.
• Assist with invoicing, purchase orders, and inventory tracking as needed.
• Coordinate with the service team to ensure parts, equipment, and materials are available for scheduled jobs.
• Handle inbound calls and emails related to service scheduling and customer inquiries.
• Collaborate with sales and management teams to improve service delivery.
• Manage inventory of spare parts and materials for service jobs.

Qualifications:

• Previous experience in scheduling, dispatching, administrative work or customer service (experience in life safety industry preferred).
• Strong organizational and time-management skills.
• Excellent communication skills, both verbal and written.
• Proficient in using scheduling software, CRM systems, and Microsoft Office.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required).
• Problem-solving mindset with attention to detail.

Physical Requirements:

Mobility:  Ability to sit at a desk for prolonged periods of time and work at a computer.
Lifting:  Must be able to lift 15 pounds at times.
Travel:  Must be able to travel if needed.

Benefits:
Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees: