Team Account Specialist

Team Account SpecialistBSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEARFor over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.Work Type: HybridLocation Details: Davie, FL 33328Work Hours: M-F, 8-5p / 9-6p (Friday WFH)How You Will Make An ImpactThe Team Account Specialist (TAS) serves as a key partner to major NCAA athletic departments and specialized team dealers across the country. In this role, you'll guide coaches, athletic directors, and buyers through the full uniform design and ordering experience through AdiCustom—building strong relationships, providing exceptional communication, and supporting every step of the process. Your work will help bring custom adidas uniforms to life while elevating the athlete experience and supporting programs at every level.What You Will DoAccount Management & Relationship BuildingCultivate, strengthen, and maintain long-term relationships with athletic uniform buyers across the United States.Act as the designated point of contact for assigned accounts, proactively providing updates, check-ins, and guidance throughout the season.Understand each program's unique needs and timelines to ensure an exceptional customer journey.Product Knowledge & Sales SupportDevelop and maintain expert-level knowledge of all AdiCustom uniform products, fabrics, fits, and customization options.Communicate new product launches, updated offerings, and design opportunities to assigned accounts.Assist with uniform design mock-ups, customization options, and ordering support.Order ManagementSupport the entire order lifecycle—from initial inquiry to order placement—ensuring accuracy, timeliness, and smooth execution.Track order progress, monitor production timelines, and communicate updates or concerns to customers in a timely manner.Coordinate internally with design, production, and operations teams to resolve issues and fulfill special requests.Customer Service & CommunicationProvide high-touch customer support via email, phone, and Help Center inquiries.Address concerns, troubleshoot challenges, and manage escalations in a timely and professional manner.Maintain clear and consistent communication with teammates, vendors, and internal departments when solving customer needs.Operational & Administrative SupportLog interactions, maintain account notes, and ensure accurate CRM documentation.Assist with internal reporting related to orders, account activity, and product interest trends.Continue learning and participating in ongoing product education and training opportunities.QualificationsKnowledge/Skills/AbilitiesStrong customer service background with demonstrated success in fast-paced, client-facing roles.Proficiency in MS Outlook, MS Teams, and MS Excel.Excellent verbal and written communication skills.Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously.Ability to work independently in a remote environment with professionalism and accountability.Education/ExperienceHigh school diploma or GED required, Associate degree preferred.2+ years' experience in athletic apparel, team sports, sporting goods, or uniform customization preferredPrior work supporting sales teams or managing a book of accounts.Experience with order management systems or CRM tools.Physical Demands and/or Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Our ValuesService - We lead with heart. We champion community.Passion - We love what we do. It fuels our purpose.Integrity - We do what we promise. We own our actions and decisions.Respect - We earn it by giving it. Because everyone deserves it.Innovation - We never stop striving to be better. For ourselves and our community.Transparency - We are committed to openness and honesty in everything we do.Our BenefitsWe are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:Comprehensive Health Care BenefitsHSA Employer Contribution/ FSA OpportunitiesWellbeing Program401(k) plan with company matchingCompany paid Life, AD&D, and Short-Term DisabilityGenerous My Time Off & Paid HolidaysVarsity Brands Ownership ProgramEmployee Resource GroupsAccess to Financial Coaching and member-owned Credit UnionSt. Jude Partnership & Volunteer OpportunitiesEmployee Perks including discounts on personal apparel and equipment!Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.