Oracle Managed Services Manager

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a Manager, Managed Services on the Government & Public Services Enterprise Operations as a Service team, you will be responsible for:

• Leading delivery for Oracle Cloud ERP application management services engagements for Government & Public Services clients, including service quality, delivery governance, and client satisfaction
• Managing steady-state support operations across incident, problem, change, release, and minor enhancement processes for Oracle Cloud ERP and other enterprise resource planning platforms
• Leading cross-functional teams supporting finance, procurement, supply chain, and enterprise operations processes while partnering with business and information technology stakeholders to prioritize backlog and resolve production issues
• Monitoring service level agreements, key performance indicators, risks, dependencies, and remediation plans; leading governance forums; and preparing status reporting for client stakeholders
• Driving continuous improvement through root-cause analysis, automation, knowledge management, operational stabilization, and team coaching across managed services engagements

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Enterprise Operations as a Service offering provides services to meet our clients' needs for on-going operations of their technology and business process investments through multi-year contracts.

Qualifications

• Bachelor's degree
• 6+ years of consulting, enterprise resource planning, or enterprise applications experience
• 2+ years of experience leading teams or workstreams in a client-service environment
• 2+ years experience with Oracle Cloud Enterprise Resource Planning in an implementation, post-go-live, or application management services environment
• Experience with information technology service management processes, including incident, change, release, and problem management
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,500 to $252,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.