Employee Benefits Account Manager

Overview Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Corporate Synergies team in the New York City Metro Region. The Account Manager is a client-facing role primarily responsible for the successful delivery of day-to-day service-related activities that support Sales, Account Management and Underwriting, with retention and growth efforts for multiple assigned client accounts (Book of Business). Responsibilities Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure successful retention of a Book of Business (94% Renewal Rate). With guidance and supervision, work on client-related deliverables of increasing complexity. Complete necessary training and professional development to gain exposure to strategic account planning, effective communication and project management beyond foundational knowledge. Identify and declare area of focus/subject matter expertise. Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols. Ensure compliance with CSG’s processes and operating standards. During the client life cycle (on-boarding, ongoing support and renewal), work with the Team to execute day-to-day service deliverables for all lines of coverage and products by: Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap). Defining an annual service delivery calendar (life cycle) to support the multi-year strategic plan. Preparing deliverables using team member expertise, available tools and standards to manage client expectations and ensure timely delivery. Effectively communicating and presenting findings, analysis and recommendations in meetings, calls and emails (setting agendas and follow-up). Preparing standard and ad-hoc reports and other client-related projects as needed. Developing, cultivating and maintaining strong client/vendor relationships. Review employee education and communication materials (e.g., Benefit Guides) at various times during the year (e.g., Open Enrollment). Research, respond to and resolve client inquiries/service-related issues independently, involving more experienced team members when necessary. Maintain internal systems (e.g., BenefitPoint and Oracle) and client files in line with data standards and filing requirements. Ensure contact information for all client stakeholders is managed for Client Satisfaction (NPS) and Thought Leadership purposes. Collaborate with Team Lead and Producer to identify and address gaps, and periodically review/update Internal Account Plans. Interact with carriers and vendors on behalf of the client and team. Identify and leverage resources for upsell opportunities. Reconcile client revenue monthly (BenefitPoint vs. Finance Accrued Revenue). Develop new and creative benefit solutions with guidance. Competencies & Qualifications Strong attention to detail, well-organized and responsive Working knowledge of: CSG suite of services and available solutions Insurance and healthcare-related products Regulatory and compliance matters (including healthcare reform) Ability to model financial implications from benefit programs Comfortable negotiating with insurance carriers Ability to identify problems and create effective solutions Proficient in Microsoft Office (Excel, PowerPoint, Word) Ability to quickly learn new skills Collaborative team player and independent worker, capable of meeting deadlines Ability to establish relationships with internal and external stakeholders Strong oral and written communication skills Ability to multi-task and stay composed under pressure Basic understanding of general business and financial concepts Ability to create, organize and manage a project plan Basic understanding of strategy and long-term planning Education & Experience Bachelor’s Degree preferred 3+ years of prior practical account management experience with a health and welfare carrier or broker Licensure/Certification – State Specific Resident Life & Health License required Salary and Benefits This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary based on performance, location, and experience. The range listed is part of FRP's total compensation package. Pay Transparency Range: $75,000 - $100,000 USD Equal Opportunity and Notice FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Evidence of compliance with applicable wage and hour laws, benefits, and other employment policies will be provided as required. #J-18808-Ljbffr