Service Advisor

Elm Creek Auto GroupHave fun, enjoy the car business, make money! As a privately owned company, no need to focus on anything but adding to a stellar culture and taking care of customers! Elm Creek Auto Group is progressive, customer-centric and employee obsessed. All of our stores are very involved in their local community with a focus on giving back where it matters.What are some of the benefits your employees receive?Saturday lunches provided for employees working on the weekendCompany sponsored holiday events5 day work week401KHealth, dental and vision availableCompany paid life insuranceCompany sponsored weight loss program at no additional cost when you enroll in health insurance.Use of progressive technology to help with the sales and service processHeated shops at various, climate sensitive locationsCooled shops at various, climate sensitive locationsResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain customer happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.