Business Development Representative

Business Development RepresentativeThe Business Development Representative (BDR) is responsible for generating and cultivating referral relationships that drive admissions into our detox, RTC, and IOP programs. This role builds and maintains a robust referral network across hospitals, emergency departments, therapists, physicians, employee assistance programs (EAPs), interventionists, courts/legal system contacts, sober living homes, and community organizations. The ideal candidate combines strong relationship-building skills with a genuine understanding of the addiction treatment continuum of care and a track record of meeting census/admissions goals.Key ResponsibilitiesIdentify, develop, and maintain referral relationships with hospitals, detox units, EDs, therapists, psychiatrists, primary care physicians, interventionists, EAPs, courts, probation officers, sober living homes, and other behavioral health providers within an assigned territoryConduct regular in-person and virtual outreach visits (target: [X] visits/week) to build and sustain referral pipelinesRepresent the facility at conferences, community events, health fairs, and professional association meetings to expand brand visibilityPartner closely with the Admissions/Intake team to ensure a smooth, timely handoff of referrals and a positive experience for referral sources and prospective patients/familiesTrack outreach activity, referral sources, and admissions outcomes in the CRM; maintain accurate and up-to-date recordsMeet or exceed monthly and quarterly referral and admissions targetsMonitor competitor programs and local market trends; report insights to leadership to inform strategyCollaborate with clinical and marketing teams on educational materials, presentations, and lunch-and-learns for referral partnersRespond promptly to inbound referral inquiries and provide accurate information on levels of care (detox, RTC, IOP), admissions criteria, and insurance/verification processMaintain strict compliance with HIPAA, 42 CFR Part 2, and all applicable state/federal regulations regarding patient privacy and marketing to healthcare providersParticipate in on-call rotation for after-hours referral response, as neededQualificationsRequired:Bachelor's degree in Business, Marketing, Healthcare Administration, or related field (or equivalent professional experience)2+ years of business development, outreach, or sales experience in behavioral health, addiction treatment, or healthcare servicesWorking knowledge of the substance use disorder treatment continuum of care (detox, RTC, PHP, IOP, outpatient)Existing referral network within the region strongly preferredExcellent interpersonal, communication, and presentation skillsSelf-motivated with strong time management and ability to work independently in the fieldValid driver's license and reliable transportationProficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office/Google WorkspacePreferred:Personal or professional connection to the recovery communityExisting relationships with hospitals, EDs, or behavioral health referral sources in the territoryExperience with insurance verification/levels-of-care basicsCADC, CAC, or related certification (not required, but a plus)Key CompetenciesRelationship building and networkingConsultative, needs-based communication styleResilience and persistence in a competitive referral marketEthical, compliance-first approach to healthcare marketingEmpathy and cultural sensitivity when engaging patients, families, and referral partnersCompensation & BenefitsCompetitive SalaryPerformance-based bonus/incentive structure tied to admissions goalsHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysMileage/travel reimbursementCell phone/laptop stipendPhysical RequirementsAbility to travel extensively by car (and occasionally air) within the assigned territoryAbility to sit, stand, and drive for extended periodsOccasional evening/weekend availability for events and on-call referral response