Customer Service Associate

Job Description

Job Description

Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia.

Pay Range: $11.20- $14/hour

Position Summary:

• To maintain the highest possible guest service and cleaning standards by following the guidelines in the job description and expectations of the management team. 
• Check with the manager on duty for special assignments.
• Assist guest in scoring system, find correct bowling balls and ramps.
• Assist in running and expediting food.
• Assist front desk staff and gaming operation upon request. 
• Bus and wipe down venue tables, chairs and floors.
• Remove bowling balls from returns and place on racks, place ball ramps in proper storage areas.
• Inspect floors and carpets for debris, remove and wipe down all wet spots and vacuum carpeting. Place wet floor signs in designated areas.
• Check restrooms for cleanliness, refill toilet paper dispensers, hand towel dispensers and hand soap.
• Help stock all service areas with supplies.
• Check and clean all windows on doors.
• Clean debris from parking lot and sweep all entrance areas.
• Empty all trash cans and replace trash bags.
• Clean and sanitize all vending, billiard, game machines, tables, and chairs, following manager/supervisor instruction. 

Countless Benefits:

• Health Insurance, Vision Insurance, and Dental Insurance 
• Dental Benefit *Little Partners 12 & under no charge coverage
• HSA Health Savings Account, Short-Term, and Long-Term Disability
• Pretax 401k Options, 401k Roth Options + 401k Employer Match
• Eligibility Requirements apply to all offered benefits 

*This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, obligations, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC. 

 

Requirements

• No experience is necessary; training provided onsite. 
• Participate in a culture of respect, camaraderie, and inclusiveness for all guests and staff.
• Work varied hours/days, nights, weekends and holidays, weather conditions, as needed.
• Must have the ability to stand and exert fast-paced mobility for an entire shift.
• Must show up for all company required meetings and scheduled shifts on time. 
• Must be a minimum of 16 years old. ?Must be able to lift 30 pounds

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

Benefits:

Please copy and paste the links below into your browser to view information on benefits offered to eligible employees-

Employee Premiums link - Benefit Premiums
Benefits Guide 2026 link - Benefits Guide 2026