Membership Coordinator

Job Description

Job Description

The Membership Coordinator (MC) will be directly responsible for managing front desk procedures, collecting membership and program registrations, membership dues and monitoring member arrival and dismissal. MC provides exceptional customer services to members and their family, guests, volunteers, and community partners. Membership Coordinator is responsible for maintaining club member database and statistical information, answering telephones, greeting clients and maintaining electronic and hard copy files. The MC provides regular clerical and administrative support to the Executive Club Director as necessary.

KEY ROLES (Essential Job Responsibilities):

• Maintains membership applications and enters information into a database or spreadsheet and prepares statistical reports.
• Explains Club rules, departments, programs, and policies, when signing up a new member
• Collects 21st CCLC enrollment forms and submits to program team in a timely manner.
• Collects membership dues and field trip fees.
• Checks in members accurately and notifies parents with any member check-in or attendance concerns.
• Maintains master schedule of Club activities and events, collecting and disseminating information to guests, volunteers, members and families as instructed.
• Answers telephones, providing general information, referring callers to other staff or taking messages as necessary.
• Maintains electronic and hard copy filing systems, making sure they are accurate and timely and facilitate easy retrieval of information.
• Audit, maintain, organize and secure all files
• Monitors office supply inventory and order supplies as necessary.
• Maintains club member and visitor logs.
• Follows and enforces all Club rules, guidelines, policies and best practices to both members and guests as outlined by the Boys & Girls Clubs of Palm Beach County
• Follows all business transactions to ensure all procedures are followed according to the standard operations of the Boys & Girls Clubs of Palm Beach County
• Contributes and implements progressive ideas to improve membership processes.
• Perform other related secretarial or administrative duties as requested.

SKILLS/KNOWLEDGE REQUIRED :

• 2 year degree or higher preferred.
• 2 year minimum secretarial and customer services experience
• Knowledge in use of common office equipment.
• Typing/keyboarding skills at a minimum of 45 wpm.
• Knowledge of the following software: word processing, database, spreadsheets, and publications.
• Good written and verbal communication skills (bi-lingual preferred)
• Good organization and attention to detail.
• Strong customer relations skills.
• Able to maintain strict confidentiality.
• Have a strong work ethic, possess and demonstrates excellent customer service, decision-making, problem solving, team-oriented and critical thinking skills
• Be punctual and reliable in attendance
• Proficiency in a variety of software applications including but not limited to Microsoft Office
• TraxSolution (nFocus) experience a plus
• Experience working with youth
• Ability to address difficult situations / conflicts in a professional and courteous manner
• Ability to work independently, multi-task, and meet deadlines in a fast pace environment

Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand; walk; use hands to finger; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• Occasionally required to sit
• Frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Founded in 1971, the Boys & Girls Clubs of Palm Beach County is a not-for profit youth development organization dedicated to promoting the educational, vocational, health leadership and character of boys and girls in a safe, nurturing environment. The Clubs provide more than a safe, fun and constructive alternative to being home alone -they offer a variety of award-winning developmental programs to help youth build skills, self-esteem and values during critical periods of growth. The twenty Boys & Girls Clubs throughout Palm Beach County serve more than 10,000 children ages 6-18. The mission of the Boys & Girls Clubs of Palm Beach County is to inspire and assist all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens.

Company Description

Founded in 1971, the Boys & Girls Clubs of Palm Beach County is a not-for profit youth development organization dedicated to promoting the educational, vocational, health leadership and character of boys and girls in a safe, nurturing environment. The Clubs provide more than a safe, fun and constructive alternative to being home alone -they offer a variety of award-winning developmental programs to help youth build skills, self-esteem and values during critical periods of growth. The twenty Boys & Girls Clubs throughout Palm Beach County serve more than 10,000 children ages 6-18. The mission of the Boys & Girls Clubs of Palm Beach County is to inspire and assist all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens.