VP, ISV + Partner Solutions

Role Summary/Purpose: Reporting to the SVP, H&W Network Solutions, this role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. This individual will lead a centralized team focused on building and maintaining strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets. In addition, the leader will set partner engagement and integration priorities, align cross-functional stakeholders (Product, Tech, Sales, Implementation, Legal/Compliance), and establish a scalable operating model and metrics to ensure consistent onboarding, integration quality, and ongoing performance. Ultimately expanding reach, improving time-to-market, and delivering measurable growth through partner-led channels. Essential Responsibilities: Set and drive the H&W technology partnerships strategy: Own the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi-year roadmap that expands CareCredit distribution across H&W markets. Build and scale a structured partner program: Build on establish partner tiers, value propositions, onboarding/integration standards, co-marketing motions, governance, and success metrics to enable repeatable growth. Lead and develop the partnerships team: Manage a centralized team accountable for partner acquisition, project management, and ongoing relationship health. Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities and growth objectives. Lead New Product Introduction (NPI) for ISV-based texting, accountable for end-to-end delivery of approved NPI activities, including governance, cross-functional coordination, and ensuring a seamless partner, provider, and customer experience. Source, assess, and prioritize new partnership opportunities: Identify, evaluate, and recommend integrations that extend lending, payments, and network offerings; develop business cases and ROI for prioritization. Manage partner prospect pipeline in coordination with BD/Sales: Build a qualified pipeline, support outreach, advance deals through approval/contracting, and ensure handoffs to implementation and account teams are seamless. Align cross-functional execution for integrations and go-to-market: Partner with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing, and Operations to prioritize work, remove blockers, and deliver on time-to-market commitments. Define internal capabilities and resourcing required to scale: Identify process, tooling (CRM/PRM), enablement, and operational needs across sales, marketing, IT, and operations to support the partner ecosystem. Expand solution definitions through partner insights: Translate market/partner feedback into product and integration requirements; identify adjacent use cases and new solutions that increase partner value and Synchrony revenue. Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations. Perform other duties and special projects as assigned. Qualifications/Requirements: 1) Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR 2) in lieu of a Bachelor's Degree, a high school diploma / GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills Strong understanding of payments, embedded finance, and RCM concepts (e.g., merchant acquiring, lending/credit products, payment workflows) and how integrations drive distribution. Proven ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans. Strong critical thinking skills with an ability to creatively develop solutions that address client needs Experience leading and developing high-performing teams, with a track record of delivering measurable partner-led growth. Highly organized operator with strong program management skills and the ability to manage multiple workstreams in a fast-paced environment. Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPI 30% Travel required Desired Qualifications: Bachelor’s degree required; MBA or other advanced degree or equivalent experience; Demonstrated success building and scaling a structured technology/ISV partner program, including partner segmentation, onboarding, enablement, and performance management. Working knowledge of integration models and technology concepts (APIs, SSO, data exchange, implementation lifecycles) and the ability to partner effectively with product/engineering/architecture teams. Experience collaborating across sales, product, marketing, technology, legal/compliance, risk, and operations to execute at scale and drive accountability. Willingness to travel as needed to support partner and client engagements. Grade/Level: 14 The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at View phone number on click.appcast.io. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time Job Family Group: Sales We’re on a mission to build a future where every ambition is within reach. We’re doing this by creating financial and technology solutions that move people forward. When you join us, whether you work in an office or from your home, you’ll experience support and encouragement at all levels of the organization— you’ll be provided with the tools and technology to grow your career here.