Business Service Officer I (Supervisor)

Job Description and Duties

Under the direction of the Supervisor II, the Business Services Officer I Supervisor (BSO I Sup) is responsible for the Mail & Reprographic Services Unit (MRSU), which provides a multitude of customer services to the California Lottery (Lottery). The BSO I Sup plans, organizes, and directs the daily operations of the MRSU, which provides critical mail, courier, reprographic, and customer support services to the Lottery. The incumbent supervises staff, oversees operational workflows, ensures compliance with postal regulations and departmental policies, and performs technical duties requiring specialized knowledge of mail processing and reprographic equipment. The position is responsible for ensuring timely, accurate, and secure processing of incoming and outgoing materials while maintaining a high level of customer service.

This position requires a current Business Service Officer I (Supervisor) exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Sacramento Headquarters. This position is not eligible for telework.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." 

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!!

You will find additional information about the job in the .

Working Conditions

• Schedule: Core business hours are between 8:00 am – 5:00 pm. Adjustments to core business hours may be required due to business operations such as working overtime in the event of special projects or other business-related needs.
• Travel: Occasional local travel may be required for operational support, vendor meetings, training, or courier-related activities.
• Other: The BSO I Sup must possess a valid California driver's license and have a satisfactory driving record.

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• This position requires a Background Investigation be cleared prior to being hired.
• This position requires a California Driver’s License (CDL). You must answer the questions addressing your CDL on your application including providing your CDL number, class, expiration date, and any endorsements and/or restrictions.
• If you are basing your eligibility on education, (), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated technical proficiency in reprographics and mailroom equipment, supporting business service operations.
• Strong written and oral communication skills, with experience engaging staff at various organizational levels to facilitate business processes.
• Proven organizational skills applied to assignments in business services, purchasing, or fiscal management.
• Advanced computer skills, including proficiency in Microsoft Excel and Word, utilized in business operations and process improvement.
• Ability to exercise independent judgment in analytical and technical tasks related to business service functions.
• Experience delivering customer service within a business services or government environment.
• Effective use of time management and scheduling tools (such as Outlook and SharePoint) to coordinate and prioritize business activities.
• Ability to delegate tasks efficiently to support team objectives and operational effectiveness.
• Openness to sharing ideas and embracing new approaches to enhance business processes and service delivery.
  

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications

The Statement of Qualifications (SOQ) serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions will not receive further consideration and will be excluded from the hiring process.

Please number your responses in order of the questions below. The SOQ must be no longer than two pages, single-spaced, and size 12 Arial font. Include your first and last name with the Job Control (JC) number at the top right of the page.

Questions:

1. Describe your experience supervising a mailroom or team. How have you led staff in a fast-paced environment and managed their performance?

2. Please share at least one example from your previous work experience where you have shown initiative, leadership, or problem- solving skills.

3. What is the most challenging customer service problem you have faced, and how did you approach it?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - PLEASE SEE STATEMENT OF QUALIFICATIONS SECTION BELOW