Benefits specialist
BCForward
Job Description
Job Description
Responsibilities:
- Review applications for public assistance programs through interactive interviewing and fact gathering.
- Verify accuracy and completeness of application forms and supporting documentation.
- Determine eligibility by applying program rules, policies, and procedures to case facts.
- Conduct follow-ups with applicants and recipients to obtain required information or clarify discrepancies.
- Explain rules and policies to claimants, representatives, employers, doctors, and state and federal agencies.
- Advise applicants on programs that may benefit them and assist with next steps to receive benefits.
- Document findings, determinations, and communications in case management systems with accuracy.
- Attend in-person training and meetings. Travel may be required for off-site sessions.
Required Skills & Qualifications:
- Experience with eligibility determination for public assistance or related programs.
- Strong interviewing, documentation, and case analysis skills.
- Clear verbal and written communication with diverse stakeholders.
- Ability to interpret and apply rules, policies, and procedures consistently.
- Proficiency with case management systems and Microsoft Office tools.
Vacancy posted 2 days ago
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