Client Success Manager

Client Success Manager

Remote

Company Description

At PayNearMe, we're on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

Join us and be part of a team that's shaping the future of payments—one experience at a time.

The Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Qualifications:

Revenue Growth & Expansion:

• Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
• Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.

Technical Expertise & Platform Knowledge:

• Maintain an in-depth understanding of PayNearMe's technical architecture, APIs, and integration processes to effectively guide clients through enhancements and customization.
• Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed.
• Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable.
• Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams.

Client Demos & Presentations:

• Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.
• Set up and lead presentations to explain PayNearMe's products and services, tailoring the content to the client's needs.

Propose Transformative Payment Solutions:

• Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe's platform.
• Provide expert-level guidance to drive system adoption and operational improvements.

Strategic Account Management:

• Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe's offerings.

Cross-Functional Project Management:

• Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives.

Requirements:

• Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry.
• Strong understanding of payments platforms, including batch processing, API integration, and data exchange.
• A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment.
• Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner.
• Demonstrated experience in leading high-impact projects that align with broader business goals.
• Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships.
• Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively.
• Bachelor's or Master's degree in Business, Marketing, or a related field.

The annual base salary range for this role represents PayNearMe's good-faith estimate of the base salary it reasonably expects to offer for this position at the time of hire. Actual compensation may vary based on factors including the candidate's experience, qualifications, skills, and work location. PayNearMe may offer compensation outside of this range in certain circumstances. This position will remain posted until filled.

Annual Salary Range

$110,000 - $130,000 USD

Why Join Us?

• Competitive salary and benefits with growth-company options grant
• Fast-paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We're in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.