Senior Account Manager

Do you thrive on building long-term client relationships, delivering exceptional customer service, and being the trusted partner your customers rely on? Terra Stoneworks is seeking an experienced Senior Account Manager to serve as the primary point of contact for our builders, contractors, and homeowners throughout the countertop purchasing process. This is a highly collaborative, on-site role where you'll work alongside the team to ensure every customer receives a seamless experience from quote through installation. This opportunity is ideal for a seasoned account management professional who enjoys working in a fast-paced office environment, excels at communication, and takes pride in delivering outstanding service. Compensation and Benefits: • Salary: $75,000 - $85,000 • On Target Earnings: $100,00+ • Paid Time Off • Medical • Dental • Vision • Basic Life & AD&D • Voluntary Life & AD&D • Short- and Long-Term Disability • Accident Plan • Critical Illness Plan • Hospital Indemnity Plan • 401(k) with Company Match • Paid Training Responsibilities: • Serve as the primary point of contact for assigned builders, contractors, and retail customers. • Build and maintain strong, long-term relationships by providing exceptional service and timely communication. • Prepare accurate quotes and pricing using dimensions provided by the measurement team. • Review and confirm all project details before templating and installation to ensure accuracy. • Coordinate with scheduling, production, installation, and internal support teams to keep customer orders moving efficiently. • Proactively communicate project updates, timelines, and any changes with customers. • Manage customer inquiries, resolve concerns, and provide solutions that create a positive customer experience. • Process change requests and maintain accurate customer and project information within the company's job management system. • Follow up after installation to ensure customer satisfaction and identify opportunities to strengthen client relationships. • Collaborate closely with office teammates to improve workflows, communication, and the overall customer experience. • Support sales growth by building trust, encouraging repeat business, and maintaining strong customer relationships. Qualifications: • 5+ years of account management, inside sales, customer success, or client relationship experience within the countertop, stone fabrication, kitchen & bath, cabinetry, home building, or construction industry. • Previous experience working for a granite, quartz, or stone fabrication and installation company is required. • Proven ability to manage multiple customer accounts while maintaining exceptional service. • Strong understanding of countertop products, fabrication, installation, and the customer lifecycle. • Excellent communication, relationship-building, and customer service skills. • Highly organized with exceptional attention to detail and the ability to prioritize multiple tasks. • Experience using CRM, ERP, or job management software; Moraware experience is a plus. • Proficiency with Microsoft Office, particularly Excel and Outlook. • A proactive, solutions-oriented mindset with a commitment to delivering an outstanding customer experience. • Comfortable working in a collaborative, team-oriented office environment, spending approximately 90% of your time in the office working alongside other members of the team. Compensation: $100,00+ On Target Earnings

• Serve as the primary point of contact for assigned builders, contractors, and retail customers. • Build and maintain strong, long-term relationships by providing exceptional service and timely communication. • Prepare accurate quotes and pricing using dimensions provided by the measurement team. • Review and confirm all project details before templating and installation to ensure accuracy. • Coordinate with scheduling, production, installation, and internal support teams to keep customer orders moving efficiently. • Proactively communicate project updates, timelines, and any changes with customers. • Manage customer inquiries, resolve concerns, and provide solutions that create a positive customer experience. • Process change requests and maintain accurate customer and project information within the company's job management system. • Follow up after installation to ensure customer satisfaction and identify opportunities to strengthen client relationships. • Collaborate closely with office teammates to improve workflows, communication, and the overall customer experience. • Support sales growth by building trust, encouraging repeat business, and maintaining strong customer relationships.