Client Care Coordinator

Care Operations Specialist

Sensi.ai is an AI company building technology that helps seniors live safely and independently at home. Our AI listens, learns, and surfaces insights — but real people are still at the heart of what we do. That's where you come in.

As a Care Operations Specialist, you'll be one of the humans behind the technology — reviewing AI interactions, stepping in when a senior needs a real voice on the line, and making sure no one falls through the cracks. This is a role where your work is felt every day — by the seniors you speak with, and by the product team that relies on your observations to make the technology better.

No tech background required. If you're patient, organized, and good with people — especially seniors — you're who we're looking for. This is a hybrid role based in Austin, Texas.

Key Responsibilities:

• Review AI call interactions — listen to and evaluate recorded conversations between our virtual assistant and clients, flagging anything that needs a follow-up or missed the mark
• Make outbound calls to seniors and their families — you're warm, clear, and calm when someone is confused, hesitant, or frustrated with the automated process
• Schedule assessments — guide clients through next steps and make sure their care assessment gets booked
• Document everything — log call outcomes, patterns, and feedback accurately in our CRM so the operations and product teams can act on what you're seeing
• Flag issues to the team — if something keeps going wrong, you speak up; your observations directly improve the product
• Follow your shift schedule — this is a structured, shift-based role with predictable hours

Requirements:

• Comfortable on the phone with older adults — patient, warm, and able to explain things clearly without rushing
• Detail-oriented — you document accurately and notice when something's off
• Tech-comfortable — you don't need to be an engineer, but you're willing to learn new tools and platforms
• Dependable — shift-based work means showing up and being present during your hours
• Any of the following backgrounds is a great fit: home care, caregiving, medical or dental admin, senior living, call center, customer service, or healthcare scheduling

Why This Role:

• Entry point into AI and tech — you'll work directly alongside product and operations teams at a growing AI company, and see how the technology is built and improved in real time
• Meaningful work — your calls and reviews directly affect the quality of care seniors receive
• Structured schedule — shift-based with predictable hours; no unpredictable on-call demands

Sensi celebrates diversity and upholds equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.