Operations Analyst M365

Overview The Operations Analyst position provides operational and administrative support within the Microsoft365 environment, with a primary focus on Exchange Online and enterprise messaging services. This role is responsible for ensuring the availability, security, and compliance of email and messaging solutions that support business communication and user productivity. The position focuses heavily on the end‑user Exchange experience (mailboxes, mail flow, client connectivity), while also collaborating across the broader Microsoft365 platform to identify, implement, and support messaging‑related features that deliver business value. This hybrid role requires a commutable distance to Minnetonka, MN, and a minimum of 2 days a week in office. Responsibilities Administer, monitor, and support the Microsoft365 Exchange Online environment, including mailboxes, mail flow, and messaging services. Implement and manage changes to Exchange Online and related M365 messaging features, ensuring stability and minimal user impact. Serve as a Tier3 escalation point for Exchange‑related incidents, service requests, and complex messaging issues, performing root‑cause analysis and resolution. Monitor service health and messaging performance, responding to routine and critical incidents affecting email services. Implement and enforce security and compliance controls related to Exchange Online, including policies supporting organizational security standards and regulatory requirements. Integrate and support mail flow tools and integrations such as Mimecast, Sendgrid, and Redsift. Qualifications EXPERTISE: Associate‑level position for individuals with the aptitude, educational background, or related work experience to begin a career in platform analysis, administration, and development. EXPERIENCE: 2 to 4 years of relevant experience. Educational Requirements: Recent graduate of a related degree or certification program; or a demonstrable skill, aptitude or ability; or some prior, related work experience resulting in the ability to fulfill the entry‑level responsibilities of the position. Technical Skills Exchange Online administration (mailboxes, shared mailboxes, resources, contacts, mail users) Exchange Admin Center (EAC) usage and configuration Mail flow management (connectors, transport rules, message tracing) SMTP fundamentals and mail routing concepts Hybrid Exchange configurations (on‑prem + Exchange Online coexistence) Mailbox migrations (cutover, staged, hybrid, cross‑tenant as applicable) Benefits Comprehensive medical, prescriptions, dental and vision plans 401(k) plan with a discretionary company match Shareholder Purchase and Reinvestment Plan Basic life and accidental death and dismemberment insurance premium paid by the company Voluntary supplemental life insurance for employees, spouses and dependent children Fertility and Family Building Benefits Paid Disability benefits Paid time off programs 11 Company paid holidays per year Flexible spending account Health savings account (available to High Deductible Health Plan participants only) Employee Assistance Program Educational Assistance Program Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge Transportation benefit plan for mass transit, parking and vanpool, in several markets Pay Range Position's Pay Range: $60,000 - $85,000 Equal Employment Opportunity Old Republic Title is an Equal Opportunity Employer. #J-18808-Ljbffr