Senior Manager, Strategic Accounts

Senior Manager, Strategic Accounts

Reports To: Director of Strategic Accounts

Department: Sales

Location: Home Office Based (DFW)/Remote Based - TX

POSITION SUMMARY

The Senior Manager, Strategic Accounts is responsible for developing, managing, and growing Revision Skincare's most important strategic customer partnerships. Serving as the primary business leader and day-to-day point of contact for assigned accounts, this role drives profitable growth through strategic planning, partnership execution, cross-functional collaboration, and alignment with Revision's field sales organization.

The Senior Manager, Strategic Accounts owns the customer relationship and is accountable for achieving revenue, growth, and strategic objectives across assigned accounts. This individual works closely with customer stakeholders, field sales leadership, marketing, education, operations, and finance to execute annual business plans, launch new products, drive promotional programs, support educational initiatives, and maximize customer performance.

Success in this role requires strong relationship management, business acumen, commercial execution, and the ability to influence both internal and external stakeholders. The Strategic Account Manager acts as the bridge between Revision Skincare and its strategic partners, ensuring alignment on shared goals and delivering exceptional customer experiences.

LOCATION

Home Office-based in major metropolitan area with major airport; this position will require travel nationwide as needed and approved by the Director of Strategic Accounts; travel is estimated at 60% to 75%.

Key Responsibilities

Strategic Account Leadership

• Serve as the primary relationship owner and trusted business partner for assigned strategic accounts.
• Develop deep understanding of customer business objectives, growth strategies, operational priorities, and organizational structures.
• Create and execute annual Joint Business Plans (JBPs) that align customer goals with Revision Skincare's strategic priorities.
• Identify opportunities to expand account penetration, increase product adoption, and accelerate growth.
• Establish executive-level relationships and maintain regular engagement with key decision-makers.

Revenue Growth & Business Development

• Deliver annual sales, revenue, and growth objectives across assigned accounts.
• Develop account-specific growth strategies, promotional plans, and business initiatives.
• Identify whitespace opportunities, new locations, customer expansion opportunities, and emerging business needs.
• Drive successful adoption of new product launches, programs, and strategic initiatives.
• Monitor account performance and implement corrective action plans when needed.

Customer Partnership Execution

• Lead execution of all customer-facing initiatives, including:
• Promotional programs
• Product launches
• Educational events and training programs
• Marketing activations
• Business reviews
• Growth initiatives
• Coordinate cross-functional resources to ensure seamless execution of customer commitments.
• Ensure all partnership activities align with annual business plans and growth objectives.
• Manage customer communications and serve as escalation point for operational and business issues.

Field Sales Alignment & Enablement

• Serve as the primary liaison between strategic accounts and Revision's field sales organization.
• Gather field insights and customer feedback to improve account strategies and business performance.
• Partner with Business Development team to align customer strategies and local market execution.
• Communicate account priorities, promotional plans, educational initiatives, and business objectives to field teams.
• Support field sales teams in maximizing strategic account opportunities within their territories.

Education & Professional Development Programs

• Collaborate with Revision's Education and Marketing teams to develop and execute customer education strategies.
• Support planning and execution of customer meetings, key industry events, educational events, workshops, and clinical training programs.
• Identify opportunities to increase customer engagement through education and professional development initiatives.
• Ensure strategic customers have access to appropriate educational resources, tools, and support.

Business Planning & Performance Management

• Lead development and execution of annual account plans, growth strategies, and business objectives.
• Conduct regular business reviews with customers to evaluate performance and identify opportunities.
• Partner with Strategic Account Analytics resources to monitor:
• Revenue performance
• Growth trends
• Product category performance
• Promotional effectiveness
• New product adoption
• Customer KPIs
• Utilize insights and data to inform strategic recommendations and account planning.

Cross-Functional Collaboration

• Collaborate closely with Marketing, Education, Operations, Customer Service, Finance, and Supply Chain teams.
• Advocate for customer needs while balancing company priorities and objectives.
• Lead internal account planning meetings and ensure alignment across stakeholders.
• Support forecasting, inventory planning, and launch readiness activities.

Operational Excellence

• Manage day-to-day customer communications and operational support and resolve customer issues proactively and efficiently.
• Ensure execution excellence across all customer touchpoints.
• Maintain accurate account documentation, forecasts, and CRM records.
• Support contract compliance and execution of customer agreements.

QUALIFICATIONS

Required

• Minimum 5-8 years of successful sales, account management, business development, or strategic account experience.
• Experience managing complex customer relationships and delivering measurable business growth.
• Strong business planning, negotiation, and relationship management skills.
• Proven ability to develop and execute strategic growth plans.
• Excellent communication, presentation, and influencing capabilities.
• Demonstrated ability to lead cross-functional initiatives and manage multiple priorities.
• Proficiency in CRM systems, Microsoft Excel, PowerPoint, and business planning tools.
• Ability to travel as required.

Preferred

• Experience within professional skincare /aesthetics, dermatology, other physician-dispensed skincare, medical devices, pharmaceuticals, or premium beauty.
• Experience managing national, regional, enterprise, or strategic customer accounts.
• Familiarity with dermatology practices, plastic surgery practices, medical spas, and aesthetic healthcare channels.
• Experience developing and executing Joint Business Plans and Quarterly Business Reviews.
• Understanding of customer analytics, category management, and commercial planning.
• Experience supporting product launches and educational initiatives

OTHER SKILLS AND ABILITIES:

• Demonstrated business acumen and knowledge of aesthetic medical practice processes
• Strong decision-making abilities
• Strong organization, presentation, and strategic planning skills
• Track record of building and maintaining long-term customer relationships
• Ability to problem solve and make decisions quickly and effectively
• Ability to perform multiple tasks in a fast-paced, deadline driven environment.
• Demonstrated teamplay with individual accountability
• Influencing skillset to lead a variety of individuals to goal achievement in various settings
• Outstanding time management and organizational expertise.
• Proficiency with MS Office software (Word, Excel, PowerPoint, Outlook), contact management software, and the internet