Assistant Manager, Employee Housing - Keystone

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

The Assistant Manager, Employee Housing supports the daily operations of workforce housing in partnership with their direct Manager, ensuring an exceptional resident experience while advancing broader resort and business objectives. This role plays a key part in executing housing strategies that meet current and future organizational needs, maintaining alignment with company goals, standards, and regulatory requirements.

The Assistant Manager is responsible for fostering a safe, inclusive, and engaging living environment that supports employee well-being and operational success. This includes overseeing and guiding Housing Coordinators, ensuring effective service delivery, awareness and education of our safety culture, strong resident support, and consistent execution of housing programs and processes.

In this role, the Assistant Manager collaborates with a diverse group of internal and external stakeholders, including business leaders, employees, vendors, and community partners. They serve as a critical link between strategy and execution, ensuring housing operations enhance both employee satisfaction and overall workforce readiness.

Additionally, this role balances operational oversight with people leadership—coaching and developing team members, supporting customer service excellence, and maintaining efficient housing operations. Priorities and projects will evolve throughout the year in response to seasonal demands and business needs, requiring adaptability and a proactive approach.

Job Specifications: 

• Starting Wage: $57,784.00 - $64,064.00
• Employment Type: Year Round 
• Shift Type: Full Time
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities:

Leadership & Team Oversight

• Support hiring, onboarding, training, and professional development of housing team members
• Lead, coach, and develop Housing Coordinators to ensure high performance, accountability, and consistent service delivery
• Ensure standardized processes and best practices are implemented and maintained across operations
• Execute and support Employee Housing strategy aligned with short- and long-term business needs
• Provide ongoing performance feedback; manage disciplinary processes up to and including termination when necessary

Resident Experience & Community Engagement

• Champion a strong customer service culture and employee value proposition across all interactions
• Foster a safe, inclusive, and engaging housing environment that enhances the employee experience
• Maintain a visible presence in the housing community and proactively address resident needs
• Oversee resident communications, including complaints, service requests, and policy updates
• Support employee wellness initiatives and connect residents with appropriate resources

Housing Operations & Administration

• Ensure compliance with company policies and all applicable federal, state, and local regulations
• Oversee license administration, ensuring accuracy, completeness, and compliance
• Maintain accurate records and reporting across daily, weekly, and monthly operations
• Manage housing systems and support training, adoption, and issue resolution (e.g., StarRez)
• Coordinate resident processes including move-in/move-out, documentation, and legal agreements
• Develop and maintain relationships with internal partners (Housing teams, resort leaders) and external stakeholders (vendors, community partners)

Financial Management

• Support timely collection and accurate posting of license fees
• Oversee account reconciliation, deposits, and timely processing of refunds
• Manage vendor relationships, invoice approvals, and submission of payments

Property & Facilities Oversight

• Partner with Maintenance, Housekeeping, and Office teams to ensure efficient unit turnover and resident support. 
• Track readiness metrics, work orders, and project completion status. 
• Conduct regular inspections, post property notices, and provide on-site support to address unit, building, and facility needs 
• Coordinate unit and bed readiness to support resident arrivals and occupancy goals. 
• Manage furniture inventories, replacements, and asset tracking. 
• Oversee flooring replacement schedules and vendor coordination. 
• Facilitate vendor access and ensure work is completed according to established standards. 

Safety & Compliance

• Report all incidents, liabilities, and workers’ compensation claims in a timely manner
• Ensure completion of required safety inspections and documentation (including ENABLON reporting)
• Maintain strict adherence to all legal and regulatory requirements

Collaboration & Stakeholder Management

• Manage relationships with community partners, master lease providers, and local resources (e.g., mental health, law enforcement)
• Serve as a key liaison between housing operations and broader business stakeholders
• Support cross-functional initiatives and adjust priorities based on seasonal and operational needs

General Responsibilities

• Ensure housing office operations run efficiently, including staffing, scheduling, and supply management
• Complete special projects and additional responsibilities as assigned
• Remain flexible and responsive to evolving business priorities and seasonal demands
• May require flexibility to provide support for after-hours operations, including nights, weekends, and emergencies when necessary.

Job Requirements: 

• University/College Degree Preferred
• 2+ years of experience in property management, housing operations, or a related field with a focus on occupancy or inventory management 
• Proven experience in team leadership and supervision
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office; experience with housing or property management systems (e.g., StarRez) preferred
• Ability to work flexible hours, including nights and weekends as needed
• Strong data management and analytical skills, with the ability to interpret trends and inform decision-making
• Supervisory Experience 2+ years’ experience
• Experience supervising teams
• Experience working with remote teams
• Experience supervising, coaching, or training team members to drive performance and accountability
• Valid Driver's license Preferred
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• English strong written and verbal required   
• Spanish preferable (US) / French preferable (Canada)

Other Requirements:

• Travel to different resort locations as necessary
• Reliable transportation to fulfill the duties of this position.

Preferred Skills:

• Interpersonal skills
• Mediation 
• Conflict resolution 
• Problem solving 
• Leadership skills
• Strong Communication skills
• Experience managing enterprise-wide or multi-site occupancy strategies
• Experience developing or improving allocation, over-allocation, or utilization processes
• Experience implementing or scaling operational programs across multiple teams or locations
• Experience delivering system training or supporting system enhancements and process standardization

The expected pay range is $57,784.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516720
Reference Date: 08/16/2026 
Job Code Function: Employee Housing