Facilities Service Representative

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Office of Physical Plant is seeking applicants for a Facilities Service Representative to support campus operations by receiving, triaging, processing, and dispatching both emergency and routine maintenance service requests.

These positions fall under the Office of Physical Plant (OPP) Work Reception Center team.

This is a second shift position with hours from 3:00 PM to 11:00 PM

Job Responsibilities:

• Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication

• Dispatch skilled trades technicians using a 2-way radio system and telephone communications

• Utilize customized software systems and other internal databases to create work orders, track service requests, and maintain records

• Track progress of active work orders, follow up for updates, and ensure accurate closure of completed jobs

• Analyze submitted and completed work orders, conduct trends analysis, and present findings

• Process technician callouts using the overtime rotation and rapid dialing system during nights, weekends, holidays, and emergencies

• Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays

• Issue, track, and troubleshoot physical keys and key systems; maintain accurate records for contractors andemployee key usage

• Generate and distribute routine logs and reports

• Assist with the coordination of emergency events, including completing emergency event documentation and organizing resources needed for repairs

• Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed

• Maintain administrative records, support office projects, and ensure compliance with University policies and procedures

• Provide essential services on-site desk coverage during university closures, delays, holidays, and other critical operational periods

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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