Quality Supervisor

Quality SupervisorThe Supervisor is responsible for the overall direction, coordination, planning and evaluation of Quality Assurance/Quality Control, MRB, Document Control and Source Prep consistent with established Sonaca North America standards. He/she is responsible for reporting and coordinating overall productivity, policies and procedures, safety, budgets, and goals for these groups. He/she works directly with their direct reports to implement department systems, procedures and to forecast resource requirements.Essential Job ResponsibilitiesThrough familiarity with customer requirements, analyze existing quality procedures and systems to determine their level of compliance to requirements. Develop revisions to procedures or formulate new procedures, including delineation of areas of responsibility and technical instructions. Evaluate procedures developed at other facilities for best practice deployment. Formulate quality control objectives for the facility (e.g. Customer escapements, defect & scrap reduction, quality improvement targets, etc.) and coordinate the objectives with production management and manufacturing procedures in order to maximize product reliability and minimize costs associated with rework, scrap and escapements. Provide defect and scrap data to management in such a way that analysis and corrective actions can take place. Monitor progress and work in cooperation with other supervisors and managers to develop methods and procedures that affect continual quality improvement. Train, direct, and perform the activities of QC personnel engaged in the inspection and testing of work-in-process and finished products to insure continuous control of materials and products, consistency in the interpretation of quality requirements, inspection methods and the calibration and use of various inspection media; consistency in the completion of quality documentation (including manufacturing work orders, non-conforming documents, first article and customer specific quality paperwork). Communicate expectations of performance and results, coach individuals and team toward achievement and hold them accountable for performance as outlined in Sonaca North America company policy. Work to develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel, manufacturing, and support organizations. Investigate and resolve customer complaints regarding quality. This may entail technical responses to written claims and complaints, on-site visits to customer facilities, negotiation with customer quality representatives and/or reporting process capability and out-of-scope issues to interested customer service and program management personnel. Evaluate constraints of the existing quality department processes and procedures and develops strategies to address and resolve the constraints (e.g. source backlog, variability in inspection criteria/interpretation, random auditing, sampling) and monitor backlog of future work in order to adjust staffing requirements by moving existing personnel or adding personnel as appropriate. Manage the scheduling and completion of internal and external audits consistent with the requirements of AS9100, ISO 9001, ISO 17025, Nadcap, and Appendix 5 of FAA ACSEP Order 8100.7C and Sonaca North America procedures. Must have availability to travel to other sites and for training as required. As required, works with department managers, supervisors, engineers, production operators, etc. on manufacturing processes research and development which may include tool design, evaluation of new equipment, developing manufacturing processes for potential new work, and other projects. Provides accurate and timely reporting to the General Manager and plant management on completed projects. Assist Plant management in establishing metrics that will monitor success of the projects. May be required to travel to other facilities to assist with quality initiatives.Education and ExperiencesBachelor's degree (B. A.) from four-year college or university, prefer Manufacturing, Industrial, or Mechanical Engineering degree.Five years closely related experience or equivalent combination of education and experience.Experience with training and building strong work teams that require minimal management oversight through the use of good delegation skills and understand participative decision-making.Must be well organized, and have the ability to prioritize, maintain focus and follow through and have good analytical skills.Must be a US Person (Resident Alien or US Citizen).Strong & professional manager and leader a take-charge type of person with the ability to be firm but fair, hold people accountable for achieving results and able to impart disciplinary action when necessary.Should have excellent communication (active listening) skills, oral and written to interact with employees, customers and vendors. Must be able to give clear and concise definition to employees.Must have a strong work ethic and be a hands-on, proactive manager that is willing to put in extra time and that takes pride in the quality of a product.Develops strategies to achieve organizational goals.Why Choose Sonaca North America?We take care of our people.401(k) retirement savings plan with a percentage company-match contributionCompetitive wagesPaid holidaysPaid time offMedical, dental, vision, life, and accidental insuranceShort-term disabilityLong-term disabilityEmployee assistance plan — for access to counseling, consulting and other community resourcesWellness programTuition assistanceSubject to eligibility, terms, and conditionsThis job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at View phone number on click.appcast.io for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.Sonaca North America is an E-Verify Employer.Sonaca North America is an Equal Employment Opportunity /Disability/Veterans EmployerNotice on Fraudulent Job OffersIt has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace").This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email View email address on click.appcast.io.