Dispatch Coordinator

Customer Service Representative / Dispatch Coordinator

2 month contract to start covering a leave of absence! Could turn into a long term role potentially if person doesn't return!

Job Description

Seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with administrative and project support functions. This role is ideal for someone with experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries.

The successful candidate will serve as a key point of contact for customers and field personnel, helping ensure service requests are handled efficiently and operations run smoothly.

Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day)

Schedule and dispatch technicians using ServiceTitan

Coordinate service requests and communicate updates with customers

Support project and operational teams with administrative tasks

Assist with generating and tracking reports for customers and counties

Maintain spreadsheets and perform data entry with strong attention to detail

Create and issue purchase orders as needed

Monitor work orders, schedules, and service completion status

Provide excellent customer service while managing multiple priorities in a fast-paced environment

Collaborate closely with Project Coordinators, Operations, and Office Management teams

Skills

Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments

Top Skills Details

Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments

Additional Skills & Qualifications

Candidates with experience in the following industries are strongly encouraged to apply:

Construction

HVAC

Fire Protection

Facilities Management

Plumbing

Field Services

Service-Based Operations

Look for candidates who have: Dispatch or scheduling experience

50+ inbound calls per day experience

ServiceTitan, ServiceTrade, Housecall Pro, FieldEdge, or similar software

Construction, HVAC, plumbing, facilities, or service-industry background

Strong customer service and organizational skills

Experience supporting field technicians or service teams

Avoid candidates whose dispatch experience is limited to: Towing companies

Pest control services

Experience Level

Intermediate Level

Job Type & Location

This is a contract position based out of San Jose, CA.

Pay and Benefits

The pay range for this position is $22.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose, CA.

Application Deadline

This position is anticipated to close on Aug 13, 2026.