Business Operational Readiness Analyst - Underwriting

Job Title: Business Operational Readiness Analyst - Underwriting
Location: Mclean, VA (Fully Onsite)
Duration: 12+ Months Contract
Job id – 178743

Job Overview:
The Business Operational Readiness Analyst – Underwriting is responsible for ensuring the underwriting organization is prepared to successfully adopt new business capabilities, technology platforms, process improvements, and operational changes. This role serves as the central coordinator across business, operations, technology, risk, compliance, and support functions to drive readiness activities from planning through deployment and stabilization. The individual operates as a strategic partner to technology and underwriting leadership while remaining hands-on in execution and coordination.

Responsibilities:

• Lead operational readiness efforts for underwriting transformation initiatives.
• Develop readiness plans, milestones, dependencies, and success criteria.
• Coordinate readiness activities across business, technology, risk, finance, and downstream stakeholders.
• Facilitate go-live readiness assessments and deployment approvals.
• Track readiness risks, issues, and mitigation plans.
• Support the assessment of impacts of new capabilities on underwriting processes and operations.
• Coordinate development of future-state workflows, process documentation, and operating procedures.
• Identify opportunities to improve efficiency through standardization and automation.
• Coordinate with change management teams on business adoption and onboarding strategies.
• Partner with stakeholders to identify training and communication requirements.
• Coordinate rollout activities and post-deployment support plans.
• Measure adoption, utilization, and business readiness outcomes.
• Drive stakeholder engagement and organizational alignment.
• Coordinate business participation in user acceptance testing, pilot testing, and parallel processing activities.
• Validate operational impacts and business support requirements.
• Facilitate readiness reviews and go/no-go decision forums.
• Support defect prioritization and remediation planning.
• Partner with Risk, Compliance, and Finance teams to evaluate impacts to business controls.
• Identify control changes resulting from process and technology modernization.
• Support readiness activities related to SOX, audit, and regulatory requirements.
• Ensure operational risks are identified, documented, and addressed.
• Develop readiness metrics, dashboards, and executive reporting.
• Maintain traceability across requirements, process changes, controls, testing, training, and deployment activities.
• Provide transparency into readiness status, business impacts, and adoption progress.
• Present updates and recommendations to business and technology leadership.

Qualifications:

• 2-4 years of experience in operations, business transformation, change management, program delivery, or operational readiness.
• Strong knowledge of multifamily or financial services processes, controls, and operational workflows.
• Experience supporting large-scale business or technology transformation initiatives.
• Ability to influence stakeholders without direct authority.
• Strong facilitation, communication, and executive presentation skills.
• Experience coordinating cross-functional teams and complex dependencies.
• Demonstrated analytical and problem-solving capabilities.

Preferred Qualifications:

• Experience supporting platform modernization, workflow automation, or digital transformation initiatives.
• Knowledge of operational risk, governance, compliance, and SOX-related processes.
• Experience with change management and business adoption methodologies.
• Familiarity with Agile delivery models and product-based organizations.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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Pay Range: $50-55/hr.
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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