VP, Operations

Who We Are For over 25 years, we’ve helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward. Our culture empowers growth, contribution, and real impact. Here you can bring new ideas, solve meaningful challenges, and shape the future of how organizations communicate with their customers. Vice President, Operations In this role reporting to the Chief Operations Officer, you will focus on operational execution with rigour and discipline, scalability of operations, and achieving high performance standards across Doxim’s print facilities in the United States and Canada. This role requires significant onsite presence at each print facility. It can be based out of Indianapolis, IN, Troy, MI, or Suwanee, GA, and will require about 50%+ travel. Key Responsibilities Lead, coach, and mentor a high-performing, highly engaged business unit, which may span multiple units or departments and may include managers, senior managers, and directors. Plan, coordinate, and direct business operations to ensure the achievement of company financial objectives including Annual Recurring Revenue (ARR), one time (Service) revenue, personnel cost, operational expenses, EBITDA, and synergies related to mergers and acquisitions. Create and guide the implementation of workforce plans, including staffing strategy that onboards and retains exceptional talent. Work with Executive Leadership and peers to establish strategy and execution plans. Recommend, create, and implement functional policies, processes and programs based on industry best practices. Ensure adherence with the company’s tools and processes to lead a world class organization. Oversee the performance management and development process for the business unit. Drive and foster the company culture that emphasizes the strategy, guiding principles, and core values. Communicate financial, goal, and KPI results to the team. Track financial and operational performance for overall business unit. Develop and maintain trusted customer relationships. Directly address and resolve business issues with C-Level customer representative. Effectively engage and collaborate with internal and external stakeholders at all levels and across functional groups. Establish and ensure adherence to a workforce plan that drives utilization goals across the business unit. Establish, communicate and achieve financial and goal results, and KPIs to the business unit. Establish growth strategies to address pain points and drive the execution of those strategies. Skills Manage, influence, recognize, motivate, coach, and develop a strong team of manufacturing employees. Proven ability to manage through conflict. Drive strategic alignment on priorities in close partnership with senior leadership. Confident and decisive, with a strong sense of ownership and commitment to shared goals. Ability to simplify complex topics and communicate clearly to diverse audiences. Ability to establish and maintain effective working relationships across the organization, working collaboratively as well as autonomously. Strong problem‑solving skills, with the ability to clearly communicate findings to the team. Ability to handle multiple priorities while meeting specific deadlines. Highly detail‑oriented, with a focus on accuracy and follow‑through. Ability to understand and apply applicable rules, regulations, policies, and procedures. Proactive self‑starter with a strong ability to learn quickly and take initiative. Flexible and adaptable, able to thrive in evolving environments. Demonstrated readiness to take on challenging assignments and stretch opportunities. Qualifications 15+ years managing manufacturing operations, including multi site leadership, oversight of facility maintenance, safety adherence, and quality control. Proven success overseeing complex production environments (print, packaging, mail, or regulated light manufacturing). Excellent communication skills in English, both written and verbal – fluency in Spanish is an asset. Demonstrated ability to lead through operational variability and transformation. Bachelor’s degree in related field. Equivalent work experience in a relevant environment may be considered. Strong knowledge of HR practices, labor laws, and health & safety requirements. Ability to work in a high pressure, deadline‑oriented environment. Occasional overtime/weekend work required with the ability to lift up to 50 lbs, stand for extended periods of time, and tolerate exposure to loud noises and vibrations. Benefits Work Environment That Suits You: fully remote, in‑office, or hybrid options across North America, South Africa, and Europe. Benefits That Fit: flexible benefit options from Day 1, including healthcare, employer‑matched retirement savings, and more. Growth That Excites: focus on nurturing talent from within. Time Off That Recharges: generous PTO policy. Refer & Reap the Rewards: employee referral bonus. #J-18808-Ljbffr