Catering Operations Manager- Chick-fil-A West Carmel

Title: Catering Manager

Reporting Structure: Reports to Back of House Director

Hours per week: 40-45 hours weekly in a mixture of catering operations and other restaurant positions. The catering manager must have availability to work some evenings and weekends as needed to support orders at those times.

Role Vision:

The Catering Manager is an action-oriented and organized individual who enjoys high pressure and fast paced situations; preparing, assembling and delivering catered food to our guests at Chick-fil-A West Carmel.

Areas of Ownership and Responsibility:

Catering Operations:

· Ensure all catering orders are fulfilled accurately and on-time

· Receive and enter catering orders into the register

· Complete setup and preparation for each order; boxes, utensils, sauces, etc

· Assemble trays of nuggets, chicken strips, ect.

· Drive delivery orders

· Maintain a clean and organized operations area

· Prepare and include a thank you card, coupon, and receipt along with each order

· Assist in logging catering orders for future follow-ups and repeat orders

· Notify the marketing director of any issues with orders and/or guests

· Implement systems and processes to improve the catering fulfillment process

· Partner with other restaurant leaders and food prep team members to create daily and weekly plans to execute upcoming orders

Kitchen Operations:

· Serve in restaurant positions, performing work such as:

o Order taking

o Assembling boxes of nuggets and strips

o Assembling sandwiches

o Cooking and serving Waffle Potato Fries

o Breading chicken

o Cleaning

Skills needed:

Planning, attention to detail, organization, enjoys the pressure of working on multiple things at once, professional communication with guests, thorough communication with restaurant operations team, self-management, goal setting, creativity, flexibility.

Working at Chick-fil-A® West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.