Procurement Coordinator

Procurement Coordinator

Are you passionate about delivering exceptional customer service and solving problems that make a real impact? As a Procurement Customer Support Coordinator, you'll serve as a key connection point between Procurement, internal stakeholders, and vendor partners across Elior North America. In this fast-paced, highly visible role, you'll help drive operational success by resolving inquiries, managing support requests, coordinating critical Procurement activities, and ensuring customers receive timely and effective solutions. If you enjoy building relationships, juggling multiple priorities, and being part of a collaborative team that supports the business every day, this could be the perfect opportunity for you.

What You'll Be Doing

• Customer Support & Issue Resolution
• Serve as the primary point of contact for Procurement-related inquiries, issues, and requests from internal customers and external vendor partners.
• Respond to customer inquiries via phone, email, and ticketing systems in a professional, timely, and accurate manner.
• Investigate, track, and resolve customer concerns while ensuring a positive customer experience.
• Educate customers on Procurement programs, processes, and available resources.
• Ticket Management & Cross-Functional Coordination
• Manage the Procurement Zendesk platform, including monitoring, assigning, escalating, and resolving tickets.
• Coordinate issue resolution with Procurement team members, Shared Services Accounts Payable, and other Elior departments as needed.
• Track customer interactions and maintain accurate documentation of issues and resolutions.
• Unit Openings, Closings & Vendor Management Support
• Support new unit openings and closures by coordinating distributor alignment, account setup, and shutdown activities.
• Facilitate vendor onboarding and maintenance activities based on operational needs.
• Coordinate vendor additions and terminations within EMP and CBORD through collaboration with the Middle Office Team and Shared Services Accounts Payable.
• Project & Team Support
• Assist with Procurement initiatives, special projects, and process improvement efforts as assigned.
• Partner with Procurement team members to support department goals and operational excellence.
• Provide additional support across the team as business needs arise.

Education & Experience

• Associate degree preferred.
• 1–2 years of experience in a customer service, customer support, or customer-focused role.
• Experience in the foodservice industry is a plus.

Where you'll be working:

This position may be based in either Houston, TX or Minneapolis, MN and follows a hybrid work schedule of four days in the office and one day remote each week. The Minneapolis-based employee will work from Elior's new Minneapolis office, opening in Summer 2026.

Compensation Range $60,000.00 to $70,000.00, based on experience

Our Benefits

• Medical (Full-Time Employees)
• Dental
• Vision
• Voluntary UNUM offerings (Accident, Critical Illness, Hospital Indemnity)
• Discount Program
• Commuter Benefits (Parking & Transit)
• Employee Assistance Program (EAP)
• 401(k)
• Sick Time
• 9 Paid Holidays
• Tuition Reimbursement (Full-Time Employees)
• Paid Time Off

About Elior North America

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. Disclaimer: This job description can be revised by management as needed.