Development Operations Manager

Job Description

Job Description

Join Iona Senior Services

Iona Senior Services is seeking an experienced and detail-oriented Development Operations Manager to join our Development and Communications team. This position is ideal for a development professional who enjoys working at the intersection of fundraising operations, donor data, financial reconciliation, reporting, and nonprofit strategy.

The Development Operations Manager plays a key role in ensuring the smooth and efficient operation of Iona’s fundraising program, which processes approximately $2.3 million in annual contributions. The Manager oversees gift processing, donor database management, revenue reporting and projections, fundraising policies and procedures, and the effective use of Iona’s fundraising CRM, currently Virtuous CRM+.

Working closely with the Chief Development Officer, Finance, Communications, program leadership, and fundraising staff, the Development Operations Manager helps ensure donor information and revenue data are accurate, timely, and strategically used to strengthen fundraising efforts.

Depending on departmental needs, this position may also supervise a gift processing employee, contractor, intern, or other development support staff.

Key Responsibilities

Development Database & CRM Management

• Oversee the accuracy, integrity, and ongoing maintenance of Iona’s fundraising database.
• Ensure donor records include complete and accurate giving history, donor activity, outreach, prospect information, and communication preferences.
• Maintain development database policies, procedures, and documentation.
• Oversee the entry and maintenance of volunteer-related information in the CRM.
• Maintain strong working knowledge of Virtuous CRM and related platforms, including current integrations with OneCause and Sage Intacct.
• Identify opportunities to improve CRM processes, data quality, and departmental efficiency.

Gift Processing & Donor Administration

• Oversee the recording, processing, and acknowledgment of charitable contributions.
• Coordinate gift processing activities with Development staff and other designated support positions.
• Track multi-year pledges and prepare pledge reminders and sponsorship invoices.
• Process credit card donations, including donations received by telephone.
• Ensure donor gifts are recorded accurately and acknowledged in a timely manner.

Financial Reconciliation & Compliance

• Serve as a primary Development liaison to Finance for monthly fundraising revenue reconciliations, coding adjustments, pledge reconciliation, and related reporting.
• Track restricted donations, private grants, and other designated contributions in partnership with Finance.
• Assist with integrating Development revenue information into organizational and Board financial reporting.
• Support the annual financial audit, including pledge reports and Development-related Form 990 information.
• Review and update gift acceptance policies and procedures in collaboration with Finance.
• Assist the Chief Development Officer with annual departmental revenue and expense budgeting.
• Coordinate required charitable registrations, United Way applications, and other fundraising-related certifications and filings.

Reporting, Analytics & Data Management

• Create and run standard and customized CRM reports to support fundraising, prospect research, donor tracking, and decision-making.
• Develop and maintain dashboards for fundraising staff, the Chief Development Officer, and CEO.
• Produce statistical, financial, donor, and contact reports as needed.
• Prepare donor recognition listings for Iona’s Annual Report and other recognition initiatives.
• Partner with Communications on donor segmentation and list preparation for direct mail, email appeals, events, and other fundraising campaigns.
• Support staff training on CRM reporting and list-management functions.
• Collaborate with program staff to collect information needed for fundraising appeals and donor communications.

Fundraising Strategy & Donor Relations

• Participate in weekly Major Donor meetings and help maintain effective processes across donor portfolios.
• Support Moves Management activities designed to strengthen donor relationships and expand and diversify Iona’s prospect pipeline.
• Analyze donor trends and provide information that can help guide fundraising campaigns, events, stewardship activities, and strategic decisions.
• Partner with Development leadership to continuously strengthen fundraising operations and departmental best practices.

What We’re Looking For

The successful candidate will bring a combination of nonprofit development experience, strong technical and analytical skills, attention to detail, and the ability to collaborate effectively across departments.

Qualifications

• Bachelor’s degree in a related field required.
• At least five years of related experience within a nonprofit development or fundraising department, including at least two years of experience managing, analyzing, or troubleshooting donor data.
• Advanced working knowledge of Virtuous CRM or a comparable fundraising database, such as Raiser’s Edge.
• Knowledge of nonprofit fundraising operations, strategies, principles, and best practices.
• Strong analytical skills and demonstrated ability to interpret and manage data.
• Experience or demonstrated aptitude for supervising and developing part-time employees, interns, contractors, or volunteers.
• Strong written, verbal, and presentation skills.
• Excellent organizational, planning, and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining accurate records.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams.
• Ability to exercise sound judgment and discretion when handling confidential donor, prospect, financial, and organizational information.
• Strong collaboration, relationship-building, and customer-service skills.
• Self-motivated, resourceful, and comfortable taking ownership of projects and processes.

Comprehensive Benefits Package

Iona offers a competitive and comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• Flexible Spending and Health Savings Account options
• 403(b) Retirement Plan
• Life Insurance
• Long-Term Disability Insurance
• Generous Vacation and Sick Leave
• Paid Holidays

About Iona Senior Services

For 50+ years, Iona Senior Services has been a leader in helping older adults and their families navigate the opportunities and challenges of aging in the greater Washington, D.C. area. As a nonprofit organization, we directly support over 4,700+ individuals annually through innovative programs, including adult day health care, active wellness initiatives, support groups, and more. At Iona, we are committed to fostering a warm, inclusive, and collaborative workplace that promotes professional growth and excellence in service.