Account Specialist

ABOUT PLTFRM

PLTFRM is an industry-leading, tech-enabled omnichannel commerce growth partner helping consumer brands win wherever people shop. Through specialized teams and connected capabilities across sales, retail execution, e-commerce, media, analytics and supply chain, all powered by proprietary data and AI, we help emerging and established brands expand distribution, scale smarter and accelerate growth. Our technology turns retail and consumer signals into faster decisions and sharper execution, so our partners can move at the speed of today's shopper.

Founded in 2005, more than 700 PLTFRM employees support over 800 brand partners across digital, mass, club, natural and conventional retail channels, including Amazon, Walmart, Target, Best Buy, Costco, Whole Foods Market, TikTok Shop and other leading retailers and marketplaces. Together, we influence more than $12 billion in annual retail sales across categories ranging from food and wellness to pet, electronics and general merchandise.

Built on authentic relationships, progressive thinking and undeniable execution, PLTFRM is a place for people with an entrepreneurial spirit who are hungry to win and driven to add value. The people who thrive here are team-oriented problem solvers who care deeply about their work, their clients and one another. We give talented people the opportunity to take ownership, build meaningful partnerships and help great brands reach more consumers.

If you set a high bar for yourself and then look for ways to clear it, you'll fit right in. We're looking for ambitious, self-motivated people who want their work to make a visible impact and who are ready to grow as fast as the brands we serve.

ABOUT THE ROLE

PLTFRM is looking for an Omni Account Specialist to serve as the hands-on execution lead supporting our clients' omnichannel retail businesses. This role is responsible for the day-to-day tactical work that keeps accounts accurate, organized and moving forward, with a focus on reporting, item setup, catalog management, digital content and replenishment execution.

You'll work closely with Account Management, Analytics and Digital teams to pull and compile data, maintain critical account information, execute recommendations and flag issues or opportunities that require additional analysis or action.

This is an ideal role for someone who is highly organized, detail-oriented and comfortable working directly within retailer systems and data. You enjoy getting into the details, solving problems and making sure execution happens accurately and on time.

WHAT YOU’LL OWN

Reporting & Tracking

• Pull and compile weekly sales and performance data, including 3P, content, advertising and other metrics not captured through automated reporting.
• Maintain ad hoc reporting and trackers across sell-through, rollbacks, new items, Speed-to-Shelf, seasonal programs, price increases and other business priorities.
• Pull and maintain weekly OTIF reporting.
• Compile monthly and quarterly SQEP recaps.
• Review reporting for accuracy, add relevant context and flag potential issues or opportunities before distribution.
• Partner with Analytics to ensure the team has the accurate and timely data needed for deeper analysis and recommendations.

Item Setup & Catalog Management

• Execute and maintain new item setup and optimization.
• Own the accuracy and ongoing maintenance of the master omni item file.
• Maintain product catalog information, including product types, shelving paths and variant configurations.
• Identify and resolve item setup and catalog discrepancies.
• Ensure item and product information remains accurate and up to date across retailer systems.

Digital & Content Execution

• Execute on-site content updates under the direction of Digital Account Management, including imagery, copy, rich media and attribution.
• Build and update Brand Shops based on Digital Account Management briefs and approvals.
• Conduct regular audits of ratings, reviews and overall content quality.
• Manage Supplier One tickets related to content, publishing, variants and catalog issues.
• Track issues through resolution and escalate when additional support is needed.

Replenishment Execution

• Manage purchase order execution, including PO edits within NOVA.
• Maintain NOVA POs based on recommendations from the Hybrid Analyst.
• Monitor reporting for potential replenishment gaps and opportunities.
• Flag findings to the Hybrid Analyst for review and sign-off, then execute approved changes.
• Help ensure replenishment activities are completed accurately and on schedule.

WHAT YOU’LL BRING

• Experience supporting retail, CPG, e-commerce, omnichannel or account management environments.
• Hands-on experience working with retailer systems, item setup, catalog management, reporting or replenishment strongly preferred.
• Walmart and/or Sam's Club experience is a plus, particularly experience with Supplier One or similar retailer platforms.
• Strong Excel skills and comfort working with large sets of sales, item and operational data.
• Ability to pull, organize and validate data accurately while identifying potential issues that require further investigation.
• Strong attention to detail and a high level of ownership over execution and follow-through.
• Ability to manage multiple deadlines, priorities and client needs in a fast-paced environment.
• Strong written and verbal communication skills.
• Comfortable working cross-functionally with Account Management, Analytics, Digital and other teams.
• A proactive, problem-solving mindset with the ability to identify an issue, flag it to the appropriate partner and drive execution through resolution.

WHAT PLTFRM OFFERS

• Competitive salary and bonus eligibility
• Comprehensive benefits package
• 401K + Company match
• Unlimited PTO
• Hybrid work environment
• A high ownership, high performance, high collaboration culture
• The opportunity to work with leading consumer brands and shape the future of commerce

EQUAL EMPLOYMENT OPPORTUNITY

PLTFRM is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive.

PLTFRM provides reasonable accommodations throughout the recruitment process. If you need an accommodation to apply, interview or participate in any part of the hiring process, please let us know.